River Reach

Glad to have called this place home for the last 3 years.

Just completed the move in process. It was nice and easy. Anna and the others in the office have been great.

Sabina deserves a shout out! On 2 seperate occasions she has gone above and beyond to offer her assistance. Not only is she super friendly but she even accommodated an after office hour request on a Saturday simply because she cares. You rock Sabina!

I have been looking for a community that is safe and with a lot of services. And here I found my dreams come true; two awesome pools, always cleaned and with a nice grill area, a nice gym and a boat ramp, and a lot lot more… other than that the management is awesome, the help those guys and girls gave me was remarkable… I admit I lose my belongings way too often, but I have been always helped to find them and for any kind of help they always nice and willing to help you. I have been amply... satisfied.. Good job guys Lee mas

The ladies in the office were very nice and quick to help me when I showed for my tour, the one who helped me was extremely friendly and answered all my questions. The model apartment I was shown was very nice and looked like a great place to live, they told me they’d just redone the ground floor units and it felt fresh. When I left, I felt confident that this was the place for me.

HOWEVER…as soon as the paperwork was signed, everything changed. The unit I was assigned was night and day from... the model, I’d stop short of calling it a bait-and-switch but it wasn’t what I expected, maybe my expectations were too high. The renovation included them painting over an exposed breaker next to the thermostat, installing a door lock that was too far out of alignment to engage, and no hot water. What wasn’t beyond simple expectations was that the unit would have been cleaned before hand, there was dust on the floors, spiderwebs in the corners, and faint stains on the walls. I went back to the office and talked to the rep I’d been working with to tell her about the hot water and that the cleaning crew hadn’t done the work or it had slipped through the cracks and she assured me they’d go back through. (She was great the entire time, always there if I had a question.) That was a Friday morning and, when I came back Sunday afternoon, the water heater had been fixed but the unit hadn’t been cleaned. Shortly after I arrived, I noticed the floor of the laundry room was wet and the water heater leaking onto the floor. I called the emergency maintenance number and, to their credit, they were there within 60-90 minutes.

My misgivings got the better of me, I decided to cut my losses and leave, Suddenly, management couldn’t be reached. I would call and leave my info with the ladies in the office and, sometimes, the property manager would get back to me in an hour or two or, sometimes, I’d have to call back the next day. I got a confusing explanation of how much I owed, paperwork that I had to have a 3rd party explain to me, and I asked for an itemized statement no less than 3 times which was ignored.

All in all, this was an extremely unpleasant lesson that I paid through the nose to learn. I’m glad to be done Lee mas