24/6/25
Prospective residents beware
I lived at The Avenue at Naranja for one year, and for the most part, my experience was positive. The previous property manager was professional, and the community was generally quiet. Unfortunately, the situation changed during the final days of my lease.
On the last day of our lease, we returned to our unit to clean and retrieve the last of our belongings, only to find that the apartment had been entered without our knowledge, citing a plumbing emergency. Personal items were missing and had... been moved, food was thrown away, and some items were later discovered hidden in a hole above the kitchen cabinets. When we questioned the staff, we received conflicting explanations: one employee claimed the entire maintenance team had entered the unit the night before, while another denied anyone had entered until that morning.
We raised our concerns with management and submitted a written report, including photos. However, no one followed up. When I later contacted upper management, I was told they stand by their staff and do not believe our account, stating that we had "no evidence" and that it was simply our word against theirs. Additionally, we were sent a $700 bill for fees within the lease (read it very carefully!)
I am sharing this experience to caution future residents. If you choose to live here, be aware that unresolved maintenance access issues, lack of accountability, poor communication, and even blatant theft may arise—especially at the end of your lease. I regret not filing a police report at the time and encourage others to document everything and escalate concerns immediately if something similar occurs.
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Administrador de la propiedad en The Avenue at Naranja respondió a esta revisión
Claudia, thank you for taking the time to share your feedback. We’re truly sorry to hear that your final experience at The Avenue at Naranja didn’t reflect the mostly positive year you mentioned having in our community. Regarding the emergency... maintenance access on your last day at the property, the unit was entered due to an urgent plumbing issue that posed a risk of damage to the property. Please note that the source of the problem was the improper disconnection of a bidet attachment that had been previously installed in the toilet by someone in your apartment. This bidet was not part of the original apartment fixtures. Immediate access was necessary to prevent further damage and to ensure the safety of the building and its residents. We want to clarify that our property manager was in direct communication with your partner throughout the day. In fact, your partner spoke with the property manager at least five times that same day. He remained calm and respectful throughout, and we truly appreciated how courteous he was during the situation. Following your report, we conducted an internal review and took your concerns seriously. However, we did not find evidence of any missing items. While we understand that our conclusion may not align with your perception, we do want to reiterate that your concerns were not ignored—we reviewed the matter thoroughly. Unfortunately, some items in your apartment were damaged beyond normal wear and tear, which is why charges were assessed. If you would like to see documentation or proof of the damages, we would be happy to provide that. Please feel free to reach out to us directly so we can address any remaining concerns. We wish you and your family all the best moving forward, and thank you again for your time at The Avenue at Naranja. -The Avenue at Naranja Management Team
