29/7/25
cockroach infested!!!!!!
beware! they lie and say im the only complaint but ive spoken to each neighbor Ive only came across one who doesnt have an issue so far. id go elsewhere! they dont have enough help to properly maintain this property we all have things that need done ppl without washers or dryers, not working appliances, you are left days if something breaks down. i was told id be violated if i bought and used my own fridge. take money elsewhere
Reseña de Apartments.com
Administrador de la propiedad en The Mustang at Ocala Apartments respondió a esta revisión
Hi,
Thank you for taking the time to share your concerns. We're genuinely sorry to hear that you've had a negative experience, and we want to assure you that we take every resident’s feedback seriously. Our goal is to maintain a safe, comfortable,... and responsive living environment for all residents, and we regret if you feel that hasn’t been your experience.
We understand that delays in maintenance or communication can be frustrating, and we're actively working to improve in these areas, including staffing and response times. Regarding appliances and personal items like refrigerators, we have policies in place for safety and consistency, but we are always open to discussing individual situations.
In order to properly address and resolve the issues you've raised, we kindly ask that—if you are a resident—you stop by the leasing office or contact us directly. It's very difficult for us to investigate and help based on an anonymous review, and we genuinely want to make things right.
Thank you again for your feedback, and we hope to have the opportunity to speak with you in person.
