Rosehill Preserve Apartamentos

Lived at the community for a few years, and it was great.

The model apartment they offered for my tour looked nice, but the apartment I rented was in much rougher shape, which was disappointing considering the steep cost to rent here and the nonrefundable cleaning and repainting fee.

The fixtures and appliances all show their age, all the paint was badly chipping and peeling on the day I moved in, and many of the refinished countertops have splintering wood/particleboard undersides that shed everywhere. I deep-cleaned the place myself since it looked... so dirty at move-in, and still had unidentified bugs getting into my stuff as well as roaches.(To be fair, the roaches were usually dead or dying, which indicates that their pest control service can at least kill roaches when they get in, even if it can't keep them out.)

A move-in maintenance request for multiple items only had two things fixed before the request was closed, and no one came back for the rest. Other maintenance items took repeat requests to resolve. The front office is dismissive of issues brought to them, so don't bother (I was told to come back another day and talk to a manager when I tried to file a complaint). It's very discouraging to ask for a basically livable apartment and still not get much help.

It's too bad because the location is great. I'm aware the staff is just working with the older property they have, but it was unfortunate to feel dismissed in every way from the moment I signed the lease and put myself financially on the hook. Lee mas

I went to look the apartments and they looked so dirty. I'm very disgusted the lady was capable of showing me a dirty apartment and infested. I don't recommend this place

Just moved out of this place. Never hated a complex and leasing office so much! They are unprofessional, lack effective communication, and take advantage of residents.
-gates never been fixed in the entire year I was there
-maintenance requests marked “resolved” when no one even stepped foot into our apartment to fix the issues (this happened several times)
-the workers are clueless, and there seems to only be 1 person that knows what is going on in the office
-rent increased so much, it’s not... even worth the price!!
-they put a claim on our security deposit saying we damaged the carpet. We did no such thing, and they continue to NOT provide us with evidence or proof of the damage!!

Moral of the story: do not give your money to Rosehill. They will treat you terribly after you become a resident.
Lee mas

Fake positive reviews all over their website. They are so rude, need to get rid of people in that leasing office because everything you see is fake about this place. I got bought to leave a review lol like literally they can give you $5 bucks if you leave a good review this is just unethical practice. I don’t recommend living here. They spread rumors of tenants and are so unprofessional. Full of roaches day and night, infested, old appliances etc