25/4/25
The new policy has made things a bit more difficult for our family.
I truly hesitate to leave a negative message, but I wanted to share that I’m feeling quite uncomfortable with the new rules. We’ve been living here for a year and recently renewed our lease because everything had been wonderful for our family.
However, today my 14-year-old son was informed that he can no longer use the community room for group study unless a parent is present at all times. This was disappointing, as he had been able to use the space freely last year to complete his homework.... He’s in his final year of middle school and has a significant amount of work to do, and we really value having a quiet, focused environment for his studies.
As working and studying parents, it’s difficult for us to be present with him at all times while he studies. We’ve tried to raise our concerns, but were told that the office is the only point of contact and that this is simply the rule.
It’s discouraging to feel like we have no way to voice concerns that affect our family’s daily routine. I sincerely hope there might still be someone willing to listen and work with us toward a reasonable solution.
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Administrador de la propiedad en Reserve at Nocatee respondió a esta revisión
We’d like to apologize for the negative experience you had with us. We’ve taken your feedback and will work hard to implement needed changes. We'd love to make things right! Please reach out to us at your earliest convenience.