Legacy at Crystal Lake Apartamentos

Living at Legacy at Crystal Lake has been one of the most frustrating experiences I’ve had with any apartment. The management is completely incompetent and clearly has no understanding of their own leasing software. Every interaction feels like a guessing game, and they regularly provide conflicting or inaccurate information about payments, lease terms, and maintenance requests.
Maintenance is no better, this place is a textbook landlord special. Repairs are done as cheaply and quickly as... possible, often with visible shortcuts. Don’t expect lasting fixes or quality work; you’ll get duct tape solutions to long-term problems. We were also told our A/C filter would be replaced, but no one ever came. The filter became so clogged that it eventually pulled out of its track, restricting airflow and putting strain on the system.
Communication from the head office is atrocious. A recent incident highlights this perfectly: they scheduled pressure washing for the curbs and breezeways and put out signs requiring certain spots to be cleared by 8 a.m., but only did this for half the affected spaces the day before. The next morning, they added new signs in areas where residents had already parked, thinking they were safe. Then, without warning, they towed vehicles from those spots. Many residents had no idea this was happening and were forced to pay out of pocket to retrieve their cars. If management had communicated like any professionally run property should, these tows, and the expense for those who were towed, could have easily been avoided.
Worse still are the fire safety issues. Our dryer vent has never been cleaned, and as a result, it takes 2–3 cycles to fully dry clothes. That’s not only an inconvenience, it’s a fire hazard. On top of that, our fire extinguisher expired just one month into our lease. We informed the office and were told it would be replaced, but it never was. Even after they entered our apartment for the annual fire code inspection and recognized the expired extinguisher, they still did not come to replace it. This is not just negligence, it’s a direct violation of tenant safety. Finally, our fire alarm was painted over. Not just the wall around it, the alarm, including the front face where it clearly says “Do Not Paint”. This isn’t just lazy, it’s a serious violation of fire code and could stop functionality in an emergency.
Legacy at Crystal Lake is a masterclass in how not to run an apartment community. Do yourself a favor and look elsewhere. Lee mas

This property and their apartments are second to none, superb facilities and rent is the best in the area. But most important of all are the staff, very friendly and extremely helpful.
You’d be doing yourself an injustice if you don’t live here.

Horrible and many hidden fees, stay away. A lot nicer places around and cheaper.

Instead of getting rid of the source of infestation, they are blaming residents. I can't eat, I can't sleep because those roaches are huges, they're everywhere now and ruining everything I have. I've been having nausea and feeling sick since I first found them in the fridge. I'm so anxious and worried that everytime I open a door or the fridge, there'll be roaches roaming around. I'm so ashamed can't even invite friends or family over. Unless you want to deal with that mental anguish, stay... away from this place of nightmare! Lee mas

At current market rates. They compete well. They have some of the lower end of rent compared to the area. Maintenance is great, efficient. Building structure is wonderful. Seems a lot sturdier than the other complex’s around us.

I love the safety. I always feel safe here, never worry to much about problems. Pressure washing, safety inspections. I know people mag find those annoying buts it’s great they’re happening.

Seeing these other people complain about issues they signed in their lease... shouldn’t fall on the apartment complex. Full rent is due on the first, usually don’t trouble you if it’s there by the 2nd.

They just added a new trash valet service.

They’re single bedrooms apartments are great for living on your own. The 700 Square foot rooms are the perfect amount of space, amenities, and features.

My only area for improvement would be I moved in Nov 2021, and the lady who walked me through was fantastic, very open and friendly. The new lady who runs the obvious is nice. Just more of a closed door environment. She keeps the door closed and sits in the back office. They added one see through on the office windows so I don’t even know if she’s in there. No complaint against her, she didn’t do anything wrong. Just a little unwelcoming. Lee mas