21/1/26
Verified Renter
We were completely dissatisfied with the service, as no one came to address the issue for a long time until my husband personally met the maintenance worker and explained our problem face to face. When they finally came, they did not resolve the issue and stated that a part needed to be replaced, which had to be ordered and would take 2–3 days.
After three days, we went to the office with an urgent request to the manager to immediately resolve the refrigerator issue, as it was extremely loud... and did not turn off either day or night. After this visit, their maintenance worker approached us and caused a confrontation, stating that he never promised to order parts for the repair. This behavior is completely unacceptable.
Only after a full week did management arrange a warranty service for the appliance. The next day, the refrigerator completely stopped working, and all of our food spoiled. We are also concerned that our electricity bill will be significantly higher due to the refrigerator running constantly and malfunctioning for an extended period of time.
The management is ineffective, which directly affects how employees treat residents and their concerns. We were promised a non-smoking community; however, many families openly smoke marijuana, and the smell is everywhere. Additionally, no one cleans up dog waste, which is scattered around building entrances and walkways.
When we first moved in, we immediately experienced flea bites near the pool and in the parking area, which was a terrible experience. The front entrance door does not open properly. We reported this issue to the office multiple times, but there has been no result—the lock still does not work.
After the refrigerator completely failed, we were temporarily provided access to a refrigerator in another apartment. We used it, but later that same evening the doors were locked, and we were left without access to our food for the entire weekend.
Given all of the above, we are requesting compensation for the spoiled food, the inconvenience caused, and the increased electricity costs, as well as prompt resolution of all outstanding maintenance and safety issues. We expect a written response and corrective action within a reasonable timeframe.
Reseña de Apartments.com
Administrador de la propiedad en Marlowe South Tampa respondió a esta revisión
We’re sorry to hear that you feel frustrated, and we take resident concerns seriously. However, we are unable to locate a resident record connected to this review.
Our staff and maintenance team are committed to treating residents respectfully and... to clearly communicating repair timelines and procedures.
We encourage you to please contact or visit the office directly so we can review your concerns, verify information, and work toward appropriate follow-up where needed. We want the opportunity to address any unresolved maintenance or community issues through the proper channels.
Thank you.
