The Grand Reserve at Tampa Palms Apartments

I just moved in here and have had nothing but poor experiences throughout my stay. The office staff is extremely degrading, everything is always down or broke.. for the price, there should be better upkeep.

Listen although the pictures, amenities, and staff may seem nice this is the MOST disgusting place i’ve ever been!!! The entire place is infested with roaches and the people seem to just live with them or completely ignore it. I have never seen so many roaches in my entire life nor have i EVER lived with them. Management claims they fumigating twice but there are still hundreds of roaches in the apartment. With few of my things ( a couch, ottoman, and 2 beds) being in there all of 6 days each... item was completely destroyed and filled with roaches. During move in i seen one roach then it seemed like a million, they were EVERYWHERE. Coming from the baseboards, fireplace, air vents, kitchen sink and faucet, and more. I cannot believe they would move someone into a place as DISGUSTING as this. I didn’t read the review about the roaches in the past and i completely regret it. If I can stop at least one person from having to deal with what my family and i have gone through in these last 6 days i would be so happy. The entire place needs to be cleaned and exterminated. Of course neighbors aren’t going to admit they have roaches as well but, with the amount that there is…it is no way that they don’t have them in their homes. Whatever you do DO NOT MOVE HERE!!! Lee mas

I moved in on March 25th, 2023 just to find that my apartment was roach infested in the worst way possible. They didn’t respond until March 27, 2023. They fumigated and told me not to go in until 5:30 pm, roaches were everywhere dead and alive, then on Tuesday, they told me not to go in 6003 Grand Palm Dr. Apt 729, because they had to fumigate again. There were still roaches everywhere dead and alive! Stay away! They didn’t accommodate me in any way at all!!! They didn’t offer me help at all! I... broke my lease. Nasty! Lee mas

This place just continues to drop the ball. Got charged $100 for "Patio Rental", but we never rented the amenity space. The office staff served us a 3 Day Notice because of the unpaid charge despite paying rent and our other normal charges in full, on time. (For those who don't know, a 3 Day Notice is usually the first step in an eviction. It says you have 3 business days to either pay the balance or vacate).

Called the office to complain. After some back and forth with the staff alluding to... us owing the money, they finally agreed it was a mistake and they would remove the charge.

It took over 24 hours and having to follow up two more times via phone and email to get them to remove the charge. Asked the manager via email to call me to discuss. She did not. She emailed instead, admitted their mistake, apologized, and removed the charge, but did not remove the 3 Day Notice from my account. It's still visible despite her saying it was gone.

Between the high prices, shoddy valet trash, incorrect charges, and being threatened with the eviction process for the staff's own errors. Id caution anyone to do your homework, research prices, and make sure that you're making the best decision you can. Lee mas

This place just continues to drop the ball. Got charged $100 for "Patio Rental", but we never rented the amenity space. The office staff served us a 3 Day Notice because of the unpaid charge despite paying rent and our other normal charges in full, on time. (For those who don't know, a 3 Day Notice is usually the first step in an eviction. It says you have 3 business days to either pay the balance or vacate).

Called the office to complain. After some back and forth with the staff alluding to... us owing the money, they finally agreed it was a mistake and they would remove the charge.

It took over 24 hours and having to follow up two more times via phone and email to get them to remove the charge. Asked the manager via email to call me to discuss. She did not. She emailed instead, admitted their mistake, apologized, and removed the charge, but did not remove the 3 Day Notice from my account. It's still visible despite her saying it was gone.

Between the high prices, shoddy valet trash, incorrect charges, and being threatened with the eviction process for the staff's own errors. Id caution anyone to do your homework, research prices, and make sure that you're making the best decision you can. Lee mas