The Residences at Westshore Marina

Since moving to this property, I have had nothing but a frustrating experience. It has ranged from unexpectedly moving into an unprepared unit to overbilling charges and difficulties due to owner transition. Warning: I would not recommend moving here to anyone. First, a transition of owners without notice brought a sudden imposition of new fees and requirements not in the original lease and not charged prior to this change. We were forced to begin paying transaction fees to pay rent and required... to pay only online (which requires fees for credit card or bank account connection). They also admitted to having overcharged my account once I brought it to their attention and claimed it was a system error they have no control over, but how is this true as they are the ones who input what charges should go into the system after a transition? The resident portal does not allow access to my lease as no documents were uploaded after transition, and I am unable to see any breakdowns of fees that were charged except the current month to review. Additionally, during this transition I was out of the country and only able to pay rent online. We were sent an email that the payment system would be down on the 1st of the month (great timing) but expected to be back online on the 3rd day, which is the last day for late fee application, but it was not. I called to ask if there was any way to pay online as soon as the system was back up since it took longer than the allotted period and was the property's error, but I was told I would receive a late fee if I was unable to bring it in person by the 3rd. This was very upsetting as it was their wrongdoing that caused this obstacle, and they were not willing to work with my situation. This transition has been nothing but deceitful and their negligence has soured my experience of living in any apartment community. The lack of support along with errors in billing should be enough to turn anyone away. Lee mas

Overbilled for cleaning; nice for pets, pool, gym.

Since new management took over, this apartment complex has gone downhill fast. For three months in a row, we’ve had extra rent charges mysteriously appear on our account. Each time, we were unable to get them removed over the phone and had to go into the office in person. The timing of these “errors” is highly suspicious at it seems like a sneaky way to increase revenue, banking on residents with autopay not noticing or not wanting to take the time to dispute the charges.

Despite the high rent... and amenity fees, they no longer provide basic maintenance items like air and water filters after six months. The 24-hour coffee machine now has limited hours, and the gym temperature has been steadily increased (67 degrees when I moved in to now 71 degrees), making workouts uncomfortable, especially the cardio machines by the windows, where the heat builds up in the afternoons. The thermostat is located on an interior wall, failing to regulate the actual temperature where it matters most.

Maintenance staff is friendly but severely limited by management’s unwillingness to invest in proper repairs. We’ve had soil and dirt coming in from gaps between our floor and baseboards twice! Both times leading to worms and ants inside our apartment. The first “fix” was a cheap patch job, and the issue returned. We also developed mold over our front door despite no leaks in our unit or the one above us. It took 2.5 months to get a replacement dishwasher after ours broke, and even then, the affected baseboard near the sink was never replaced, despite being told it would be. Over six months later, the damaged baseboard is still sitting there.

This complex prioritizes cutting costs and squeezing more money out of residents over maintaining a decent living environment. If you are willing to pay high rent for a luxury apartment do not move here.

Also, be aware of the good reviews on Google; many are not residents here. Lee mas

I want to start by saying that the maintenance group here are fantastic. I give them five out of five stars for professionalism and quick service. The office staff is rude and uncooperative, the grounds look like hell (lots of diseased dog poop) the hallways are stained and gross. Everyone smokes weed here so it stinks. The pool area is often loaded with drunkards who don’t live here and leave messes. I’m not sure what the management group does here but the fail in more ways then I can count.... Whenever I’ve reached out for anything at all (other than maintenance) I’d get a canned response, “thank you, we’ll check it out”. Don’t expect much help here, they don’t seem to care. Lee mas

After living here for over a year, stay away. The community, staff and apartment were great at move-in, but have since learned it was a facade I regrettably wish I knew before. The staff in the office do not communicate any resident events in a timely manner and their communications are filled with spelling errors and incorrect information. Maintenance is horrible about communicating, they do not read instructions on service tickets and move tickets to hold status to not ruin their metrics. The... maintenance manager can be found anywhere on property smoking his cigarettes, in our 'non-smoking' community. Residents are horrible about being good neighbors, dogs are often off their leashes daily, poop on ground/sidewalk, and the dog service stations are never maintained. On weekends, the pool is filled with non-residents, from people parking off the main street and simply walking in because all community access gates are not effective. Overall, it's evident from the management here they are simply in it for the business, and do not care about their residents. Lee mas