12/7/25
Honest Tenant Review
We’ve lived at Venice Isles for two years, always paying rent in full and on time. We expected a level of comfort and service consistent with what was advertised — unfortunately, the reality has been far from it.
Here are just some of the long-standing and unresolved issues we’ve experienced:
The pool has been closed for half the summer, after also being unavailable for several weeks in spring — one of the key amenities we relied on when renewing our lease.
The sinks in the community... restroom have been out of order for over a year.
Wi-Fi in the resident workspace has been non-functional for over three months, making the space unusable.
After Hurricane Milton in October 2024, the mulch in front of our unit was never replaced, leaving our patio covered daily in sand and dirt, with outdoor furniture constantly soiled.
The recycling program was discontinued, which is very important to our large family.
Pet waste is not regularly removed from the lawns, making it unsafe for children to play outside.
We’ve found rodent droppings on our patio on multiple occasions.
A particularly serious issue is the constant turnover in management:
new staff arrive every 1–2 months, and no one stays long enough to follow through on open issues. Some managers genuinely try to improve things and work late hours — often unpaid — but their hands seem tied by the system.
When it came time to renew our lease, my verbal and written questions went unanswered, and I was essentially pressured into signing a renewal without ever receiving clear updated terms or explanations.
We tried to resolve all concerns amicably and repeatedly: in-person visits, emails, and written notices — all with no lasting results. Every complaint gets lost in the shuffle of new personnel.
This review is not written out of anger, but out of necessity — to warn future tenants and hopefully prompt meaningful change. Housing is not just about walls; it’s about safety, cleanliness, and basic respect for residents. We’re still waiting for that here.
Reseña de Apartments.com
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Administrador de la propiedad en Venice Isles Luxury Apartments respondió a esta revisión
Thank you for sharing your honest and detailed feedback about your experience at Venice Isles. We truly value your perspective as a long-term resident who has always paid rent on time, and we understand how disappointing it must be when expectations... aren't met. We're committed to fostering a safe, clean, and respectful community, and your input helps us continue making improvements.
We appreciate you highlighting the pool closures, and we're pleased to report that the pool is now fully operational and available for residents to enjoy year-round. Regarding the Wi-Fi in the resident workspace, we've resolved the connectivity issues, restoring reliable service to make the space functional again.
On the community restroom sinks, post-hurricane mulch replacement, recycling program, pet waste removal, and pest concerns like rodent droppings, we recognize the importance of these amenities and maintenance standards, especially for families. We're actively working to address such matters promptly and appreciate your patience as we tackle them.
We also understand the challenges posed by staff transitions, which can affect continuity, and we're focused on building a more stable team to ensure better follow-through on resident needs. As for your lease renewal experience, clear communication is a priority for us, and we're dedicated to providing thorough responses in the future.
Your review motivates us to keep enhancing the living experience here. Please don't hesitate to reach out to our leasing team at veniceisles@nmresidential.com or (941) 800-1160—we'd be happy to discuss your concerns further and explore how we can make things right.