The Abbey At Northlake Apartamentos

This place is one of the worst apartment complexes I have EVER lived in. Apartments are marketed as renovated, but all they have done is painted over ROTTING WOOD. Staff is inconsiderate, rude, and unresponsive. They will also blame residents for issues the leasing office makes up on their own. Extra fees come out of thin air, and expect to be put on hold for hours. Multiple times I have been put on hold on the phone, and they have gone ahead and closed their office hours early while I am on... hold. If you value your sanity, DO NOT MOVE HERE. If I could give it 0 stars I would. Lee mas

On 07/22, I filled out the application at 'The Abbey at Northlake'. Soraida helped me, she sent the details regarding the application. I told her I'd come on 07/23 and I went she was not there in the office, I spoke with another consultant Nikki, and she showed me the apartment, it's ineffable, and she helped out regarding the requirements. I told her I'd be moving on 07/25 if everything worked fine, she said she'd help Soraida, who is my actual consultant to get the application process done... faster. On 07/25 I received a call from Soraida that my application got approved while signing the documents Nikki helped me regarding the documents and yeah it's good. Finally, I got the keys on 07/25. Thank you Soraida and Nikki for completing the process quickly. Lee mas

I've had a positive experience at the community so far! Management is very on top about handling issues and tries their best to do so in a timely fashion. Maintenance also is usually able to solve any issues the first time around. Personally, Joel is usually the young man from the maintenance team that we've dealt with and he's such a delight to deal with. He goes above and beyond his call of duty. Highly recommend The Abbey at Northlake.

I've been here here for awhile now and I have say that I am more then happy with the service that has been provided by the staff in the front office and the maintenance team here at the abbey. I recently had the pleasure of meeting a young man named Joel, that is on the maintenance team. I couldn't be more happy with the quality of work that he provided. Thank you Joel and the abbey for being so helpful and professional.

I'm not one to write reviews but had to write one anyways. A couple of weeks ago we had to call the after hours number due to our a/c not working. We honestly thought we would be without a/c all weekend but to my surprise we were not. The maintenance team at The Abbey responded swiftly and a young man by the name of Joel showed up at our front door. He was very knowledgeable, kind and got right to it and figured out the problem. He saved us. Thanks Abbey at Northlake for having such a... knowledgeable maintenance crew working on the premises. Great job. Lee mas