Vintage Horizon West Apartamentos

I’ve lived at this property for over a year with no noise issues until recently. Four college boys subleased and moved into the unit directly above mine, and since then, I’ve dealt with constant stomping, banging, and even hoverboards being ridden around the apartment at 2 a.m.

I followed management’s recommendation to contact the courtesy officer, who informed me that he couldn’t ask the tenants to stay on their couch or in bed or stop stomping around. When I updated the leasing office the... week, they told me that the noise — including hoverboarding at 2 a.m. — is within the tenants’ leasing rights.

It’s extremely disappointing to be told that this level of noise is considered “normal,” especially after living here peacefully for a year. There has been no effort from management to address or mediate the situation.

On top of that, there’s an Airbnb unit directly across from mine that cycles through new guests frequently, which further affects the sense of stability and quiet.

If you’re considering this complex, I’d strongly advise asking how they handle noise complaints and what protections exist for residents who want a quiet and consistent living environment — because in my experience, they offer none. Lee mas

Me encanta vivir aqui. Todos son muy atentos y amable y la propiedad muy bella.

I'm wrapping up month 13 of a 15 month lease and I can say that the safety of residents are NOT a priority for this property.

I was notified of mandatory fire alarm testing for a second month in a row on Monday. Letter said they will be entering my unit the following day and asked to have any pets placed in crates. So the next morning I crated my dog and left for work. I come home in the evening to find holes in the wall with exposed wires where the fire alarm units should be connected. I... check my living room security camera recording and count that multiple men came in and out of my unit 6 different times throughout the day. Knowing people had come in while I was gone, I called the leasing office to ask if anyone would be coming back that evening to reinstall the alarms.

The office had no idea what I was talking about or why the alarm unit was left off the wall. Additionally, the maintenance team had already clocked out for the day so nothing could be done. I mentioned I was concerned about not having an active fire alarm system in my unit over night but that was brushed off and was told maintenance would come the following morning to finish the work.

Next morning I crated my dog again before I left for work. I come home in the evening to find everything looking exactly the same. Units are still sitting where they left them disconnected from the walls! I call the leasing office again to ask for an update. Again, they have no answers and don't know why no one has finished the work. They keep trying to get me off the phone by offering to have the maintenance team come the following morning to install the alarms. I declined as I was not willing to crate my dog for 3 consecutive days. I let them know that they could come over the weekend when I am available.

Clearly the installment of fire alarms are not a priority for the property, so why rearrange my schedule to meet their demands when I am not being met half way?

I will now be entering my 2nd night without an active fire alarm with exposed wiring coming out of my walls.

I haven't complained once to property management. I've been a quiet and respectful resident. I speak up once about a safety concern nobody in that office gave me the time of day.

Did I mention they invited me to sign a new lease with an increased base rent of $200?

Without a working fire alarm! Comedy. Lee mas

Beautiful place to live, lovely location, just poorly managed when a new team took over. Late rent postings with rent late fees that still apply even after managements errors, limited guest access to amenities, trash fees that cost more than double the allotments of the monthly trash service fees, and an elevator that has been broken over 2 months.

The management team is completely terrible. Rules only apply to certain residents. The complex was much better with the previous management company and property team. I would not recommend renting here.