16/7/24
Be Careful!!!
I lived at Forest Hills Racquet Club for about 3 years and my stay there was fine. Management is difficult to get on the phone sometimes but the properties are some of the best in the area for the price. Unfortunately they will screw you over when you leave one of their apartments...
After I moved out I cleaned my apartment and moved to another state. I gave them the forwarding address of where I was moving. I didn't hear anything from them, no emails, no calls, no letters. I also didn't... receive my security deposit, which I wasn't overly worried about. But what they had done on the backend is post a $183 debt to my account without giving me any notification and then handing that debt off to a debt collector. CHECK YOUR CREDIT SCORE REGULARLY because mine got completely destroyed from them doing this. I went from a 750 to a 690 over a debt I would have gladly paid yet they never told me about it. When I called to discuss getting this removed they told me it was out of their hands and the debt collection agency has to handle that. So I called them and they weren't willing to negotiate on doing a good will debt removal for my credit score EVEN though it's something they can do! This has completely screwed me over while I'm looking for a house and it would have been completely avoidable if they would have contacted me about the payment...
Reseña de Apartments.com
Administrador de la propiedad en Forest Hills Racquet Club respondió a esta revisión
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration you have encountered.
We understand it can be challenging to get in touch with management at times, and we are actively working to improve our... communication processes. Regarding the issues with your move-out process and the subsequent impact on your credit score, we regret that this situation has caused you distress.
Our intention is always to provide transparent and fair communication with our residents, especially concerning financial matters. It appears there was a breakdown in communication in this instance, and for that, we apologize. We are committed to investigating this matter further to ensure that such oversights do not occur in the future.
To address your concerns more directly, please contact our management team at (706) 550-9036 or foresthills@atcdevelopment.com. We would like to discuss your situation in detail and work towards a resolution that addresses your concerns. Additionally, we will review our procedures with our debt collection partners to prevent similar issues from happening again.
Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to resolve this matter to your satisfaction.
