Timber Pointe

Once signing your lease keep your lease agreement, they can’t keep nobody in the office , never fix anything , won’t give back your deposit nor give u the number to higher people

UPDATE: After being told this issue would be resolved “immediately,” I was informed by Dennise, the property manager, that my refund check was sent out last Thursday. Today, I found out the leasing office had actually been holding the check for several days — and said absolutely nothing to me.

This was after 49 days of constant follow-ups, delays, and being completely ignored. Over and over, I was given excuses — including someone being out sick — as if that somehow justifies holding my money... for this long.

I'm extremely disappointed in the way this entire situation was handled. Dennise, the property manager, has been unresponsive and unprofessional throughout the process. Communication is terrible, accountability is nonexistent, and there is clearly no urgency or respect for residents once they’re no longer paying rent.

This isn’t just bad management — it’s negligent and unacceptable. The leasing office, regional team, and accounting department all played a part in dragging this out, and no one took responsibility.

If you’re considering living here, be warned: they will hold onto money that doesn’t belong to them, avoid your calls and emails, and leave you chasing them for weeks with no resolution in sight.

I expected better. This experience has been frustrating, disappointing, and completely unprofessional. Lee mas