The Lake House at Martins Landing

AC has been broken for several weeks. It's "going to take awhile" is what I was told after I had to go down to the front office to ask about it because they canceled my maintenance tickets, ignored my online form fills (which they told us to use because the phone line is down again), and went dark on me. I said this was unacceptable and they needed to provide some other solution because it is going to be almost 90 DEGREES all next week. Was told they "might have a portable AC unit" and that they... would drop it off. It's been several days and no AC unit, and nobody will respond to me again. So I'm having to take time away from work to go home early and go down to the front office again. Lee mas

I have been a valued customer at this location for 2 1/2 years going on 3 in September. However, I am disappointed with their level of professionalism and ability to get maintenance requests handled. My apartment has been out of AC for three weeks and have had the run around about when to fix it. We have been constantly running fans increasing our power bill with no rent concession. I called to speak with Marquis, one of their staff members, I asked him if he would sit in a heated apartment for... three weeks and he responded by saying, "no because he would just take himself to the beach. I like the heat." First off, most people can't take three weeks off for their 9-5 jobs to go on vacation and second, that is an extremely unprofessional response to make a joke about heat during the situation. The only professional there is Alisha but still nothing has been done Lee mas

We recently moved in and encountered several maintenance issues that haven’t been resolved promptly. Lightbulbs were out, drains were clogged (including the dishwasher filter, which had cat hair and wood chips), and the microwave emits a burning smell instead of heating food. Most concerning, the washer and dryer outlet doesn’t work, leaving us unable to do laundry.

Despite submitting an emergency maintenance request, it was marked as routine, and we’re still waiting for a resolution. We are... having to deal with poor conditions with no end in sight due to the lack of response to critical maintenance requests regarding basic quality of life, health, and safety. If you’re considering living here, be prepared for potential delays in addressing maintenance concerns and having to put up with sub-par conditions for indeterminate amounts of time. Hopefully, with the new management, improvements will follow. Lee mas

The price is commensurate with the quality, as it's an older property (1967). I'd suggest getting a top floor unit, as the noise from above is quite loud just from walking around. Quez in the office is very polite and was forthright in answering any questions/concerns!

Maintenance man got his feelings hurt because I asked for him to actually do his job . As retaliation, he hung a light fixture that not only doesn’t fit, is broken and doesn’t even cover the light sockets. This man has a key to our apartment. If he reacts like this to doing his job, what else might he do? I no longer feel safe in my apartment. I have received no help from management and he still has a job. Totally unacceptable.