Palms at Chatham

If I could leave negative stars I would. I had reserved an apartment to move into a month in advance. I was moving cross country and they called me four days before my move in to tell me the unit I reserved wasn't going to be available and tried to put me in a unit I did not want. They gave no explanations as to what happened or when it would be ready until I came in person. I now have to spend a fortune on staying at hotels while I find a new place and re-route my furniture and deliveries which... is more than a hassle. This was completely unacceptable and to make it worse, they barely even seem apologetic about it. Horrible complex! Lee mas

The fire alarm goes off every other day which was conserving at first considering the fact that there actually was a fire here once . None of your maintenance request will ever be answered . People have mold , rats , and roaches ( thankfully i wasn’t one of them.) The office staff is VERY rude and dismissive . They never do any grounds work in the apartment . This is literally a last resort. Once you move out you’ll will have to go to court to get your deposit back because they will try to... ignore you . Lee mas

Please find other living arrangements, do not move here. Maintenance never answers requests, the front office staff never answers your questions or concerns. The apartments are in desperate need of complete renovations not the paste and paint jobs they're doing currently. They paint over mold, no pest control roaches are everywhere, HVAC system always leaks and when maintenence does come he uses to YouTube to try to fix the issue. Katrina only wants to collect rent on behalf of Audubon she DOES... NOT care about any concerns. Please go somewhere else I know the price maybe enticing but remember you get what you pay for. It is far more better to pay another complex the extra money to live in comfort. Lee mas

The bottom line is management don’t care. The office staff are incredibly rude and dismissive of any issues and recently threatened residents with eviction if they post untrue negative reviews. All the negative reviews line up with my own experiences: black mould, poorly renovated apartments, weeks of waiting on maintenance requests, trash scattered by the feral cats becasue the trash collection is inconsistent at best, broken playground, the gates are permanently broken, the pool has been... closed all summer and people deal drugs in the car parks. Lee mas

I am very unhappy with this complex and the services they provide. I have lived here for 6 months and have had multiple issues with my unit. On numerous occasions, I have submitted maintenance requests and little to no work has been done on the unit. For instance, the outlets in my kitchen have not worked since I moved in, despite being told that they were fixed. However, the lights work, so unfortunately, it is an electrical problem that has not been addressed. The HVAC system is STILL leaking... into my apartment causing damage to my carpet and the floorboard. On top of those issues, my AC is not working properly. I have made at least 9 maintenance requests to get these issues fixed.

As for the complex neighborhood, it is not great either. One of the gates to the dog park does not latch properly, which led to my dogs almost getting attacked, as an off-leash dog pushed open the gate and tried to attack them.

I am not one to complain, but this is the worst complex I have lived in. I was made false promises to get these issues rectified, was given false promises to break said lease without penalty, or moved to a new unit due to the substantial amount of issues this unit has had. I am extremely frustrated and overwhelmed. This is not okay. Until something gets done, I do not recommend moving to this complex. Lee mas