16/7/25
After 6 months
The complex has great potential. The units are brand new and comfortable. I’ve been a resident for 6 months and I would not recommend this community due to a few reasons. Mostly, the inconsistent enforcement of policies and the lack of cleanliness of the amenities. In particular the pool and “resident room”. I believe the policy is 2 visitors per resident, I’ve personally observed that management staff only enforce this for certain people. I have never had an issue, but the disparity is obvious.... Most weekends, there are large groups (20-30) of visitors using all of the amenities for parties - clothes covering the furniture inside the resident room, bags and bags of trash, then office staff going outside to join the party. $2k is too much money to spend on amenities that are basically being used by the public and not kept up. The pool is rarely cleaned, ALWAYS flying ants and dirt in the shallow entry and I’ve had to ask for basic things like toilet paper to be replaced in the bathrooms. Lastly, Mngt seems to laser focus on some things (like no smoking which I don’t) sending multiple emails but then the BIG things that affect the whole community are Mismanaged - like the amenities that we pay a premium price Regularly being UNAVAILABLE (recently for almost a week due to hazardous materials in pool - I’m sure due to parties and visitors drinking and breaking glass or hoards of kids eating in the pool). I referred several people to both GreyStar properties here in Savannah and I truly regret it.
Reseña de Apartments.com
Administrador de la propiedad en Waterleaf at Salt Creek respondió a esta revisión
Dear Jane,
Thank you for your feedback. While we’re glad to hear you’ve found your apartment home comfortable, we’re sorry to learn that your overall experience has not met your expectations.
Our team works hard to create a balanced and inclusive... environment for all residents. Amenities such as the clubhouse and pool are available for resident use and, on occasion, for private reservation—something we do to support community engagement while maintaining clear guidelines for use. We enforce policies consistently and fairly, and we do not tolerate discriminatory behavior or language from any resident or guest. We take these matters seriously and address them appropriately when they arise.
As with any shared space, occasional challenges can occur, and we rely on residents to notify us in real time when something needs attention so we can act quickly. Cleanliness and maintenance are ongoing priorities, and we continue to make improvements where needed.
We appreciate your time in the community and welcome continued communication through appropriate channels if there’s anything further you'd like to discuss.
