Moanalua Hillside Apartments

I've lived here for over 13 years, and I can confidently say this is one of the safest places to be on the island, especially during a tsunami warning. Being away from the danger zones gives me peace of mind, and I truly appreciate that.

Under the new management, the staff has been nothing short of awesome. They’re caring, responsive, and genuinely committed to making this a better place. With all the changes happening, I want to give kudos to the management team for stepping up and making a... difference.

I’ve seen a lot of complaints, but honestly, when disaster strikes, I’d rather be here than anywhere else. Sometimes we forget how lucky we are just to have a roof over our heads. So instead of complaining, let’s appreciate the safety and support we have here. Lee mas

As of July they have changed the parking set up to up their towing numbers, half of the parking stalls are now reserved for apartments with no tenants while the people living there have to park in the fire lane which is at the very back of the property that will tow you if you don't move by 7am if you live in the entrance of the property and have 2 cars you will have to park one of them half a mile from where you live, they also love to "modify" leases half way through the year

This Property since the beginning of 2025 has had

- 7 motorcycles stolen
- 6 Cars broken into
- A 85% increase in utility cost
- A serious pest problem in all buildings
- Cost of laundry is 1.75x more expensive that an average laudromat
- Has one or more power outage per month
- Poor tenant relations
- No on call maintenance (disconnected the emergency maintenance line)
- Contaminated water

and many more. Choose other living.

Update 12-24-23: My unit is infested with cockroaches and now there are rats in the walls. Laundry facilities are broken all the time still and nothing gets fixed correctly. Look elsewhere for a btter place to live.

Only live here if you have to! Laundry rooms are always breaking down almost on a daily basis. Maintenance cant even fix a work order and just closes them out. Maintenance crew takes the cheapest route possible and their work shows for it. Appliances are the cheapest you can get ... and they get painted over before a new tenant moves in. Management is also non-existent and they do not help you or respond back to you at all.

All of the older buildings are terribly remodeled and foam sealant is overused in many places. A lot of bugs are also present and it does not matter how much is sprayed. These things even come out from the bathroom sink. Parking is terrible and they only give out reserved parking for anyone that has a walking issue. You don't need a handicap placard as long as you get a doctors not. Reminds me of how California is ran. Lee mas

I moved into the apartment 10/06/22. Soon after moving in I found out that every building was infested with cockroaches. No matter how clean the apartments were you would see them daily. They told me to sign up for their third party auto pay website which charged me for my first months rent even though I had already paid them in person. I had to dispute it with my bank. Then they charged me a late fee because my bank wouldn’t let their double charge go through. When I tried to explain to them... they said there was nothing they could do because it’s third party. I was forced to do pay the third party late fee. The fee was around $50 I can’t remember. The entire building smells like fumigation gasses all the time because of their roach problems. We had flooding issues multiple times but residential service’s doesn’t answer their phone so we had to fix it ourselves. The leasing office is impossible to get on the phone with. They only answer 10% of the time. We went in person to the leasing office because our lease was going to expire in a couple months and we didn’t want to stay. The lady at the front desk said nobody was there to help us. Later we called and nobody answered. Left a message but no calls back. When we finally moved out they said they had to charge us 28 days past the end of our lease because we didn’t sign their notice 28 days in advance. We had tried to notify them multiple times and never once were we acknowledged or helped. The front desk receptionist said she couldn’t help us a month or so prior but then she printed it out immediately on the day we moved out and the form took 10 minutes to fill out. I believe they delayed our notice to vacate intentionally, so that we would have to pay them for another month while they can find a new tenant. They make it impossible to get back you’re security deposit. A lot of people hire cleaners and are still denied and they charge tenants for maintenance problems they never fixed when requested Lee mas