Residences at Arlington Heights

Any request submitted for a maintenance concern is expeditiously addressed and fixed. Jeanette, Patti and her entire staff are very courteous, and always very helpful.

Impressed with their fast. Turn around time, and more importantly, very clean apartments.

Where do I begin?

My partner and I signed the lease 1 month prior to moving in. In the time between signing and moving, we didn’t hear anything from the leasing office regarding our unit. On the day we arrived to move in, we discovered someone already living in the unit. We went to ask them why someone else was living there and they had no idea the previous tenant was squatting. Meaning they never even checked to see if she was gone, or even went to do necessary maintenance. They got us set up... in a different unit with lower value than the one we agreed upon, and they took our full deposit for the original unit, and gave us less than 24 hours to get updated utilities and internet account. When we complained to corporate about this, they only gave us a $200 compensation and told us the transition was “seamless”.

Later on, we had a problem with mice. We discovered a hole in the wall under the HVAC unit, and requested someone come and patch it. The guy came the next day and patched the hole. But when he left, he decided to turn our heat on FULL BLAST without telling either of us. When he did this, I was home and about to leave for work. It was on all day while we were both at work and it was a 60 degrees outside. They expect us to pay for the heat.

Recently, they sent an email to all tenants that they were extending their hours to 7pm so people could pick up packages. Today, I went to pick up a package at 6:15pm and the doors were locked and the lights were off. No one received any warning that they were closing early or changing their hours.

They also don’t put packages in the package room or have any system of checking them out. Instead, they just have the delivery people dump them in the lobby, and they just leave them there. It’s not like they don’t have time to move the packages, because they take a sharpie and write building numbers on them and organize them in the lobby. Anyone can just walk in and take any package if they want to. In fact, I once overheard them tell a member of staff to make sure to put packages in the package room that day because corporate was coming. They know what they’re doing is wrong, but they just do it anyways because they’re lazy and incompetent.

We’re only 6 months into our lease and these are only the greatest instances of how frustrating the property managers are. You will be met with rude staff who will weasel out of any wrong doing on their part. Save yourself the trouble and find a different place to live. Lee mas

From the get go I had a major ant problem in the bathroom. Major issues with blackmold in the shower surround and the units have been painted and repainted over 5-10 times at least. The property manager is a complete liar. The units are so builder grade and cheap from the counter tops to the paper thin walls. I was doing some apartment searching and saw how much they were charging since moving out and this is absolutely outrageous. Trust me you can get something way nicer for the same or even... less. Lee mas

Scheduled a tour, went, and we looked at an apartment, but we wanted to see the laundry room as we had no idea where it was. The lady giving us the tour told us to trust her that its fine and she didn't have time to show the laundry room. She lacked manners and just wanted to speed through the showing process because "really needed to get back". Property was over-priced.

Location provides easy access to I-90 and surrounding areas, but the property management company doesn't know what they're doing. Maintenance will show up unannounced or provide verbal notification and then not show up at all. Grass is cut multiple times a week (for no reason) usually before 8am, waking people up or interrupting WFH jobs. Rather than calling or sending single emails, mass emails are sent to tenants for issues that only effect a few. Rent goes up every year with little to no... justification other than "the market". Toilets and HVAC systems are from the 70s and 80s (not efficient). Needless to say, I regret not doing more research before moving here. JRK Property Holdings has faced numerous lawsuits and Better Business Bureau complaints regarding their incompetence. Lee mas