Lake Grove Village Apartamentos

I have lived here for six years and I can definitely see changes. The management company is very timely with requests and are very professional.

I moved in 6 months ago and I’ve been loving my apartment so far. I got brand new appliances and it has that new carpet smell. I have vinyl flooring in the hallway and the apartment is beautiful. Every time I call the office Ms Fox and Ms jones always answer. They are very respectful and a joy to talk with. The issues that I have had have been answered within a days time frame. You’re not able to make everyone happy but I’m very happen with my stay here.

Since the new management took over in 2020 the property has declined. They do not exterminate so after 10 years of living there with no problems I developed a pest problem. Complained to management and was told they were working on it. They also had mice in the management office( same building I lived in). Request paint and carpet after 11 years and never got an answer. Elevators constantly down. No true security. Tried to increase the rent with no notice. No maintenance staff and couldn’t... determine who worked for the property as maintenance/ janitors in street close. Closed the office on Saturdays so working tenants were out of luck to add money to laundry card and or lease renewals. Office staff is horrible. Person responsible for lease renewals is very unprofessional. They need another management company quickly. Lee mas

The maintenance team has been able to complete my work orders within a 24 hour time period and they have been great helping me out in the smallest problem. The people in the office always have a smile and ask me how my day is going. This property pays attention to the small details and it really shows.