2/5/25
Poor management, loud apartment
Moved in 2023. During the tour I asked repeatedly about noises. I was assured the apartment is quiet just normal apartment noises. We ended up living above the yoga studio from which we can hear every word, I can literally transcribe conversations. We brought this up to management multiple times during the first year, we were given an option to break the lease, or move to a different unit. Unfortunately before we could I was given military orders for six months, leaving my wife by herself. She... endured and had to renew the lease since we could not afford movers to help her. We did ask to be notified if another apartment of the same type opened and she could move there at her pace. The apartment NEXT DOOR OF THE SAME TYPE was available and we were never notified. As soon as I came back I mentioned the noise is still unbearable, but front desk staff here changes every 3 months. When I finally spoke with the leasing manager Haley, she basically told me tough luck, your choice is to either pay cancellation, or move to an apartment that costs more.
Reseña de Apartments.com
Administrador de la propiedad en 5th Avenue Station respondió a esta revisión
We’re sorry to hear that you feel negatively about your experience with our community. After reviewing our records, we’d like to clarify a few points that differ slightly from what was shared in your review. When you initially brought your noise... concerns to our attention, we offered a transfer to another home without penalty. However, your household expressed interest only in one of our newly renovated homes, which unfortunately was not available at that time—so you chose to remain in your current home. Following that interaction, we did not receive any additional reports or concerns regarding noise. At the end of your lease term, you signed a renewal for the same home, again without any noise issues being raised. Recently, when you visited our office, your first contact with us in several months regarding this matter, we again extended the offer to transfer to another home. We’re truly sorry that your experience did not meet your expectations. If you’d like to discuss your concerns further, we welcome the opportunity to speak with you. Please feel free to contact our office directly.
