The Ponds of Naperville

I live here for almost 2 years and I regret it . Very unprofessional Manager and a lot of maintenance issues. The halls smell bad and if somebody live above you , you're unlucky because you can hear how they talk and how they walk. Having a lot of questions and issues, I was shocked the way the tenants are being treat it here by the manager - very badly and with no respect. Run away from this place because they care only about their money but you as a human are nobody.

Nice area, quiet, nice neighbors. DON’T think your apartment will look like the model you see. We were told our apartment would look just like the model when the “remodel” was finished by the end of September. We moved in to outrageous mildew up the side of the guest bath, had to buy a dehumidifier to remove the moisture from the air. Our living room/dining room has well used brown flooring glued to the concrete, you can see every uneven ridge in the floor, there are large scrapes in the... flooring and pieces of it are missing. Almost two months later we will maybe get new vanities in the bathrooms, no new flooring throughout the apartment, no carpet, no washer and dryer as promised, manufacturer back order, time will tell. Have written numerous letters to them with no response. We are new to renting always owned we sure are getting an education here. Lee mas

I love everything about my living community. Our move in could not have gone better. All of our needs were met. The office staff was outstanding. The property manager Nancy was extremely helpful and professional. They followed up on everything that they said they would do. The maintenance staff Chris and Andrew went above and beyond for us. We are so happy with the amenities of our new apartment. I was very happy before I moved to 1333 C-11 now I am over the moon happy!!

I lived at the Ponds for 10 months in 2018 and 2019. Hallways were in terrible condition. We had to many maintenance issues. I don’t even want to talk about property manager Nancy. We ended up moving earlier because of her. Sue was awful. Area is ok, great schools, but if you like clean and well kept place with proper care and service I would not recommend the Ponds.

I haven't had many problems but when I did it was taken seriously and resolved quickly.