Avery Point Apartments

Felix came to fix my screen door in my apartment. I put in the request and he came in a few hours and took care of the request. Very friendly and helpful

Archie is a very knowledgeable guy and loves his job and gets it done right the first time if he can and will let you know if he needs to order any parts

Archie and Tony worked together to remove my old water heater and install a new water heater. They were very cautious to work quietly as I work from my home office. They went above and beyond to answer any questions I had. They were sure to clean up after themselves and even checked back in to assure the water remained hot. 5 Star work for sure.

Lived here since 2021 and since IRTLiving took over the place has become a slum.

Cracks everywhere in the apartment, but office won't spend any money to fix them.

A window is without a latch, and "locked" closed by a piece of wood inside of it, and It's been almost a month and a half with no word on it getting fixed besides "We're getting approval from corporate."

Floors creaks wildly in the upstairs and stairway, like Scooby Doo haunted house stereotypical creaking, and a month and nine... days I was told "We have approval to work on the floor" but nothing since.

The front office staff are rude or ignore you, don't expect anyone to pick up the phone after 3:30.
The higher tier staff are really nice, but have no authority to do anything. Any question you ask they'll have to ask corporate and they'll come back with "Oh, sorry, it's not in our policy."

Corp offices ignore renters

Most recently the policy has been changed to "help" renters by no longer allowing paying partial rent, so if you have a roommate one of you'll have to send your half to them so they can pay it in its entirety. This also means you cannot partially pay it throughout the month.

Other Maintenance requests are slow to show to be worked on. The maints guys are good people, but the whole place is falling apart and the office doesn't want to cut into profits by hiring more maint staff or do any sort of preventative maintenance besides making the outside of the buildings look halfway decent.

Their electronic system will charge you first and ask questions and refund later. Moving from one apartment at the end of your lease to another is in the system a "transfer" so it will automatically charge you the transfer fee of (I believe) $400, which you'll need to bring up with one of the office staff for them to then be confused over, ask each other about, then finally remove from your charges as an "oh sorry, it does it automatically." This is no the only instance of the system just charging you for stuff it thinks you owe.

You are required to pay $45 each month for valet trash removal, no matter how close to the open-air dumpsters your apartment is, and no matter if you'd rather do trash yourself. You cannot avoid it, as it's "not policy". The people who pick up the trash will arrive anywhere from 5PM to midnight, or just may not show up at all and skip your apartment.

AveryPoint and IRTLiving exist to squeeze every cent out of you while doing the absolute bare minimum to fix anything. Lee mas

This place is the worst! Do not rent here! maintenance here is a joke!