Enclave at Eagle Creek Apartments

HEADS UP: the electric bill for their townhomes are $700+ per month during the winter bc of the poor insulation - the office is aware but will not tell you prior to signing or do anything once you're locked in to the lease. Their pool is closed for weeks at a time with no notice to residents (including 4th of July and Memorial Day weekend), their maintenance team does not know how to properly care for a pool, yet they refuse to seek help from an outside vendor. 300+ in hidden fees (gas, sewage,... service fees, trash, liability waivers, etc.) on top of base rent per month, staff will not inform you until you pick up keys on move in day. I've had holes in the ceiling since i moved in. bugs come in through unfinished baseboards and door seals. potholes at entrance are INSANE, embarrassing to have people over bc of it. do not recommend. Lee mas

I am a recent move-in. I’ve researched so many apartments around Indy in the last 7 months and was ready to move at another location. Then was suddenly pulled in this direction. These are not new apartments. These are not the open space kind. But this area has beauty and character. My apartment is not perfect. But maintenance here is the fastest and most awesome group of men. The staff is very attentive but they are also busy trying to manage and bring to life a community that was dying. I am... very impressed. I love my apartment. It has charm. The beauty of nature..to be able to enjoy the park.. I love waking up to this awesome area and my comfy home. And this does feels like home. RStout Lee mas

I just can't express enough why you shouldn't live here. The roads are horrible, so if you care about your car don't live here because there are potholes everywhere and they're HUGE. There's always Semi Trucks parked at the entrance blocking your way and making it hard to see when trying to leave. I have no idea why they allow this, it makes it very dangerous when trying to leave or enter the aparments. When i moved here they let us know we could have any internet we wanted, i decided on att. ... I've had an amazing experience with them , however recently they apartments have MANDATED xfinity and just charge you immediately. They don't call you and ask you if you want it or anything. they just charge you so you're paying more on rent. Its CRAZY how much money they try to bleed from you at any chance. The valet trash is also pretty horrible, they dont even pick it up sometimes and when they dont pick up your trash and you want to go drop it off at the trash compactor yourself you can't because its gone or there's a mountain of trash. And that isn't even exaggerating. and the customer service of the office staff is pretty horrible, they're all pretty condescending. They're also impossible to get in contact with, leaving messages or emailing them doesn't work. Just don't bother moving here, its way overpriced for what you get. Lee mas

Don’t move here. Maintenance and the leasing office staff are completely useless. We have to have our air conditioning/heat repaired every season. We have gone weeks without heat in the winter and weeks without air in the summer because they are incompetent and can’t get things done in a timely manner. I have not had a screen in one of my windows for two years. I have put in multiple maintenance request for that and they just cleared them out. I moved in and did not have a shower for nearly a... month. My roommates toilet exploded from the wall, and she did not have a toilet for nearly a month. This place is terrible all because of the leasing office and the maintenance team. They said they only have currently one maintenance man yet I see them all the time out there chitchatting riding around on the golf carts. 0/10. Don’t waste your time energy or money on this place. We pay way too much money for them to have this TERRIBLE service. Lee mas

I have been here over a year. I have maintenance requests that are over 6 months old. I have contacted the Oaks of Eagle creek in every way possible, in person contact, email, phone, request portal. I am told the same things every time, "we will send some one out", "we called a contractor", "I need to talk to the regional supervisor", etc, etc.

I can tell the property managers are overwhelmed, and are probably stuck between keeping there jobs or blowing there monthly expense budget on repairs... .

This place could be great with some changes. It is apparent to me that they would rather profit off people living in Black mold infested apartments with constant water leaks, than loose money in the short term to take responsibility for providing livable housing.

Also good luck getting a hold of the Property manager! Lee mas