Reflections Apartments

Office and maintenance people are very good. I have lived here four years and am happy.

Do not believe anything that is advertised on this website. We have lived here for a year and a half. The gates have never been closed consistently. The pool was closed for half of last summer, down to only one that hardly ever got cleaned this summer. This summer, it’s closed every other day. Our neighbor’s unit was broken into, we have had locked cars broken into, etc. I have put in several maintenance requests that go ignored unless I reach out specifically to someone in the office. The water... gets shut off with very little notice. Spent all of our first summer living in 80°+ heat because the air conditioner wasn’t getting fixed right. Don’t waste your money moving here, this has been the worst place I have ever lived. Lee mas

Unfortunately this place deserves 0 stars but that’s not an option. Feeling unsafe at the place you call home is unsettling to say the least. If you’re going to listen to one review let it be this one. Roaches, trash, theft, poor management, poor maintenance, and guaranteed amenities that have not worked since I moved in. I’m a female in her 20s on a tight budget so my expectations looking for an apartment were never high but this experience has been worse than I could imagine. I have had to put... in over 20 maintenance requests since may. Most of which are the same request being re put in because they were not done properly the first time. I got my car stolen off of the property which I am lead to believe would not have happened if the gated community i was promised was actually gated. The gates have not worked since moving in in May. One of the pools was green for weeks and not usable. The pest control has sprayed my unit 3 times and we’ve seen an increase in bugs ironically. I have talked to the property manager as well as the regional manager multiple times trying to get out of my lease without having to spend two months rent to break it. Although they were understanding with my frustrations it’s disappointing I was never given any resolutions or plans on how to improve my situation. I know my problems are not the property managers fault or the regional managers fault but a little accountability from the company would be appreciated. My car was stolen i believe on 11/26. I made my property manager aware that Monday since it was the thanksgiving holiday and then weekend. I asked for the camera footage 12/3 and then again on 12/5 and she said she doesn’t have footage going back that far which was surprising to me since it wasn’t even a week. I had an in person meeting set with the property manager and was greeted by a vape sitting front and center in front of my chair when I sat down which I found wildly unprofessional but makes sense with how this has been handled. This review doesn’t even scratch the surface of all the other issues I’ve had. Lesson learned on this place. Lee mas

The apartment itself was actually nice, but the leasing staff…. AWFUL. They WILL try to over charge you. I was charged for 3 pets (there’s a 2 pet limit… so how would that even be possible) for the first couple months I lived there. Talked to the leasing office multiple times and they never took care of it until they tried to tell me I had a balance on my account from not paying for the 3rd pet. My rent wasn’t prorated for my move out until I had to talk to someone about it in person because no... one answered my emails. I was charged $200 extra on my move out balance. They don’t care about the people that live there. There was also an incident where the knob on the door broke to get into the apartments… no one could get in or out, HUGE fire hazard!!! They didn’t fix it for hours. The leasing staff will also lie to you and tell you something different every single time. I was told by multiple different leasing staff information regarding my apartment then when it’s brought up to the community manager they have no records of what I was told. So they either lied or changed the dates so it would be after I signed paperwork… like they were trying to avoid a legal issue that could arise from the situation. They act like they try and help you but in reality they are just after your money and could care less about you. My advice… run and never look back unless you have a lawyer and $1,000 laying around. Lee mas

When I moved into my apartment it was as if they didn't even know we were coming. The toilet was broken, the tub was not finished, the window in the master bedroom was broken, the stove didn't work and my key was not activated. The staff while nice, was exceptionally unprepared and the maintenance staff unprofessional. Upon awaiting repairs for our apartment the suite we were given keys to stay in was not clean, sheets were dirty, cobwebs were in the corners, and it had bed bugs. The original... presentation of an apartment here at Reflections may seem okay but the underlining overall conditions are below average at best but more accurately put unsatisfactory and disappointing Lee mas