Riverbend Apartments

I’m thoroughly pleased with the care and consideration I received from Leslie at Riverbend she was very helpful and took the time to answer all of my questions. She was very informative and made sure I was taken care of. I really appreciate her effort kindness and professionalism.

I wouldn’t recommend to anyone to live here, maintenance request are slow and take 2-3 weeks to fix a window screen. They have also have made 4 copies of my keys they go from working to not working (not sure if they loose them or not). When I originally moved in they called me the day of move in to say that the apartment wasn’t ready to move in yet. They also switched to a new system called active building which doesn’t allow you to conveniently pay rent but instead makes you go to a third party... site where you have to create a whole new account to pay rent then gives you obnoxious advertisements and isn’t phone interface friendly. When you try to pay your rent it’s a $35.00 card processing fee. Trying to talk to someone is a pain have to follow 6 different prompts just to get a VM. Then when you go talk to someone in person it’s never a direct answer just alot of excuses. If this place management team actually learned to do its job properly they wouldn’t probably have a 3.3 star rating which has consistently dropped every month since last year. Lee mas

Genuinely don't move here, I know people see reviews and will rationalize "oh it can't actually be that bad" it is. My roommate and I spent the summer months with no A/C, our apartment was literally in the high 80s some weeks. We had ants and other bugs that WE had to buy spray for because the leasing office kept either pushing out the scheduled day or they would say they're going to show up and then just didn't (technically the vendors fault but don't work with bad vendors maybe??)

Parking is... awful and was constantly under construction so the maintenance crew would leave pallets in the already limited spaces. Getting anyone to answer the phone is like pulling teeth AND they don't return voicemails so if you work during their office hours theres basically no help for you.
And finally they submitted to the credit bureau that we owed a balance but when we called in they had no accounts of it. I had to send in documents to dispute this and it almost cost us getting an a new apartment. This place is to expensive to have this many cons, don't rent here there are much better options. Lee mas

-left us without ac for weeks
-unresponsive about pest issues
-poor overall communication

This place is awful. I wish I could leave a negative star. I wouldn’t recommend this place to anyone. I was a resident from 2021-March 2022

1. AC was broken in July- Aug for 25 days with no updates as to when they would fix it.

2. ANTS/BUGS When we first moved in for the first month there were so many bugs and specifically ants in the apartment and maintenance/ pest control did nothing for a whole month, gave us excuses as to why they could not come out and spray anything down.

2. Falsely... placed an outstanding balance to an INCORRECT amount on our credit to the Rent Bureau which gave a soft check on credit Lee mas