Indian Springs Apartments

Kelly was very attentive to what I asked for. She looked to see what I asked for and she found exactly what I wanted. Love the apartment on 1st floor with gas heat and gas stove. She did great

I moved to this apartment from out of state for a construction job with an undetermined end date. I initially worked with Rachel Thompson and she was great to work with in the beginning. Things did not stay that way

I called the office to inform them on Thursday 5/15/25 of my intent to vacate early from the lease termination date. A Leasing Consultant answered the phone and could not give me the particulars of transferring the lease to another individual, which I was in talks with someone... about. She said she would email me the paperwork for early lease termination and include any information needed to transfer the lease once she found out. That email was never sent, I never received any paperwork or information or call back from her.

The next day on Friday 5/16/25 I was able to leave work early and decided to drive to the office myself to get things done. I spoke with a Leasing Consultant about the fact that I never received the email, she apologized and said we could fill the paperwork out while in the office. I again informed her I was in talks with someone about taking over the lease. After the paperwork was filled out a manager signature was required. The manager signed the paperwork and immediately asked me to pay the $2,000 fee. The Leasing Consultant informed her that there was another individual strongly interested in taking over the lease. The manager stated that was fine, but she was still going to put the $2,000 on my account that day, even though I would not be liable for that penalty if the lease was transferred. I said that was fine. Today, Monday 5/19/25, I cam home from work to find a "Failure To Comply and Pay Balance in Full" letter on my door. "This notice is to serve as a 10 day pay or quit notice. Balances that have not been paid in full by June 5th, 2025, will be sen over to Indian Springs attorney to start the eviction process."

The problem is that this is nowhere in the lease, and on top of that in the Notice of Intent to Vacate signed by Indian Springs manager, it clearly states "I am breaking the lease. The Break Lease Fee is $2,000 and is due before I move out." I move out on 6/30/25, I signed nothing and there is nothing in their paperwork stating a deadline other than "before I move out.".

I was in the process of finding them a new tenant and they couldn't be bothered to wait 1 business day before putting a notice on my door. Bad business, I will not be recommending anyone to move in here. Lee mas

I have experienced multiple issues with Indian Springs Apartments that prospective tenants should beware of before signing any lease agreement here.

Firstly, the management practices regarding lease renewals are highly unethical. Important changes like rent increases happen ANNUALLY, and are sneakily buried in lengthy documents, misleading tenants and leaving zero room for negotiation. When I raised my concerns, the response was dismissive and condescending, and I was coerced into signing under... threat of an exorbitant $350 monthly surcharge for the entire term of the next lease. This would have cost an additional $4200 a year, on top of the $660 increase they've slapped me with already on my annual rent.

Additionally, the maintenance services here are severely lacking. Upon moving in, my dryer was inoperative, and it took over two months and multiple maintenance requests to address the issue. Other maintenance problems, like a poorly reglazed bathtub, have been met with cheap, ineffective fixes. In winter, the sidewalks are over-salted to the point that it’s harmful; my dogs’ paws bleed from walking on them and I have to keep my dogs off the sidewalks all winter long.

These are not mere inconveniences, but systematic issues reflecting Indian Springs management’s disregard for tenant welfare and ethical business practices. I unfortunately had no choice but to sign a 2nd lease term under duress due to these underhanded tactics, but I pray I can escape this place next year.

I hope my experience serves as a warning to others considering this complex. Think twice and scrutinize EVERY document before you commit, or better yet, just find a place that respects its tenants and operates transparently. Lee mas

The staff is super helpful and nice and it’s one of the most affordable options in the city. It’s a good location near Notre Dame and Downtown SB

Very informative staff, walked me through everything needed!