Cyan Southcreek Apartamentos

A 5 year veteran of living At Cyan, I remember when the place was first built.
There has been a lot of change, but 2 of the best things this place has to offer Is Jess in the Office, and Ryan as the Maintenance Manager. They have been two of the reasons I continue to live here.

I know when I submit something to Jess, or notify her of something, she is prompt, considerate of both my time and my experience and truly wants to resolve any issues. I never have to worry about the office running this... complex effectively when Jess is here.

Ryan is the best Maintenance Manager this place has seen, and I've seen 3 others in my time here. He is extremely polite. He is personable. He knows his work and how to make things right, even if it means doing the job himself or teaching another how it should be done.

Sure, not everything is perfect. The people in the pool on the weekends ruin it for most people because they treat it like a frat party. Yes, the Management company hiked up rent, but I realize that is NOT on the office staff or maintenance crews.

These two though, Jess and Ryan, are true gems to the complex. It would be a real shame if they were to ever leave so I hope they don't! Lee mas

I’ve lived at Cyan since march of 2021 and my experience living here has been nothing short of exceptional. It’s a quiet neighborhood with lots of places nearby to shop and eat. The staff are always kind and helpful. The renewal process was simple as well. This is a very comfortable place to live and I don’t see myself moving anytime soon.

As soon as I re-signed my lease, they started renovating the apartment upstairs with no warning whatsoever. The work they were doing on the floors upstairs vibrated my entire apartment for a solid week. I work from home, and due to the nature of my work, I cannot connect to just any WiFi that I want. Otherwise I would’ve left the apartment during the day. They were completely unapologetic. About a week after the work was completed, there was a leak two units above mine (I live on the first... floor), which came all the way down to my unit and they then had to leave fans going in my unit to dry out the moisture. These fans needed to be on 24/7 for 3 days, and they were insanely loud. Then they had to replace a patch of the ceiling and repaint because of the leak, which was also loud and took place over several days. It is currently winter time, and the insulation is so terrible that no one can do laundry or run the dishwasher without the pipes bursting. So in the winter time, don’t expect to be able to wash clothes or dishes. The apartments were constructed with very cheap materials, so you can hear absolutely everything that goes on in the unit above you. I hear their toilet flush, their shower running, I can even hear the guy upstairs opening his dresser drawers. The maintenance staff is very nice, but it isn’t enough to make up for all the negative experiences. I wish I had never rented a unit at this place, but it’s within my son’s school district, and that’s the only reason I’m still here. I would strongly encourage anyone considering this place to look elsewhere. Lee mas

Really not one to write reviews, however I would want someone to know the negative reviews on this page are very real!

We lived here for 2 years, ended up needing to leave due to a ridiculous rent increase and yes, we are charged for electric and water for the common areas, the add on's just became too high.

To my shock, we were hit with a $600+ move out bill, which included fee's to replace all the light bulbs, paint, and even a flat move out fee, that covers what?? I could agree with some... items, however most of it seemed like things that are the complex's responsibility when tenants turn over.

I just saw a similar review with the collections issue. They state it's not their responsibility to communicate bills after 30 days, so we got sent to collections. Which was the icing on the cake, just shady business. The management was horribly unorganized, it seemed like there was an office full of new agents each month and no one knew what was going on.

Maintenance never made routine repairs like changing the air filters or fire extinguishers. The air conditioning would freeze up at the beginning of each summer (like clock-work), they gave us a portable in-unit conditioner and never came to pick it up. To avoid being charged, we left it in the unit when we moved out, and they threatened to charge us for leaving something behind and we had to explain it was their property to begin with... We now live a different Block property and it's the best place we've ever lived, so I'm not sure how this one is so poorly managed. I seriously just wouldn't waste your time here, there are much better properties in the area. Lee mas

I never write reviews but felt the need this time. I called Cyan Southcreek interested in a property. The property manager took my information swiftly and politely and answered all of our questions. Her name was Megan and she is wonderful. However, the rest of the team members (Jessica and Kyle) for the onsite workers I spoke to didn't seem interested in helping me see a unit to make a decision between them and another apartment. I asked Jessica and Kyle more than 3 times over 2 days to either... send videos of the unit I would be staying in to gauge the condition of the unit to see if I would be interested. Keep in mind I told these two multiple times I would sign a lease today (yesterday now) if I could see the unit and if it was to my standards. The final phone call before i gave up was with Kyle. I called and politely asked since I was not receiving their emails with the videos to see if they would show me the unit via FaceTime or zoom. He immediately said no. So I took that as a we do not want your business. And told him to have a nice day. If Megan or one of the property management is reading this please reach out to me I would love to chat. Thanks. Lee mas