30/7/25
Unprofessional Management
We had a very disappointing experience with the staff at this apartment complex. Our sister went missing from a neighboring property, and when we approached the leasing office to share information and ask for help, the response was dismissive and unhelpful. The staff showed little compassion or concern, and made it clear they did not consider our situation their responsibility. We were not allowed to leave any information or receive any support during an extremely difficult time.
For those... considering renting here, we strongly recommend evaluating whether management is equipped to handle serious situations with empathy and professionalism.
On a more positive note, we are incredibly grateful for the team at Pheasant Run Apartments. Their management was kind, compassionate, and went above and beyond to assist us. Their support made a meaningful difference during a very hard time.
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