Pinnacle Lofts

I scheduled an appointment and nobody showed. The leasing office was fully open and unlocked including the clubhouse where resident packages are left for pickup. If you need a sign NOT to live somewhere, that’s a decent one.

I’m extremely disappointed with the complete lack of communication from Pinnacle Loft Apartments. I scheduled a tour and was stood up twice — no call, no email, nothing. I’ve left four voicemails, sent emails, and even submitted a message through their website portal, and I haven’t heard back from a single person.
It’s incredibly frustrating and feels like a huge waste of time. If this is how they treat potential residents, I can only imagine how they treat current tenants. This experience has... made it very clear: DO NOT LIVE HERE Lee mas

The community may be small and not offer all the fancy amenities but the staff is great!!! I wanted a two bedroom but I missed the last one. The manager and maintenance were so kind. Andrea showed me around and even showed me a one bedroom and explained thow the two bedroom was the pretty close to being the same. Maintenace answered all my questions as I was finishing up the tour. I couldn't have asked for a better experience.

I was not going to write a review about this place but since they charged me for a months rent after I moved out (this is after I called them to make sure it would not happen) I feel I need to let others know.

Here are all the terrible things that happened at Pinnacle this summer:
1. My roommate was charged double rent every month without fail even after he tried to work it out with them.
2. When he tried to get his money back each month they made him come into their off site management... facility where they were not very friendly or helpful. I know because I went one time.
3. Before I arrived my roommate noticed two men had hopped over the fence and were peering into his bedroom. When he called the cops nobody came.
4. There was a man who walked into my neighbors apartment late one night while he stepped out to walk his dog. This man was thought to be on drugs and looking for a drug dealer who used to live in the complex. The police came and took him away but did not charge him with anything and he was seen several other times.
5. The same man started a fire outside of the apartments and was just hanging out with a fire one night.
6. The car gate was constantly broken so parking was always not available.
7. Another neighbor of mine noticed a broken towel rack in their apartment and called in for it to be fixed. It was never fixed and they were accusatory of him even though it was broken when he arrived.
8. They are still charging me and my roommate rent and we cleaned the place and moved out a month ago. Also we called to make sure it wouldn't happen.

Bottom line- There are a lot of nice people who live here but the management is currently a mess. Pointguard management is unable to successfully run this complex. This place is not worth the trouble. Lee mas