23/1/26
Decent place to live, move-out experience was awful
After we moved out, management charged us for bathtub resurfacing and replacing patio blinds, even though problems like rust, stains, and general wear were already present when we moved in. The apartment was clearly not new or freshly renovated from day one — it was just normal lived-in condition.
We had our move-in inspection form and our own photos showing these same issues at the start of the lease. Still, management refused to reconsider the charges and did not provide any move-in photos or... proof that these items were in better condition before us. Normal wear and old defects were treated like damage caused by tenants.
Because of this, a large part of our security deposit was kept based on management’s decision, not on real documented change in condition. Communication felt one-sided and rigid, and the issue could not be resolved even with clear evidence.
My advice to future renters: take a lot of photos when you move in, save every document, and carefully check all move-out charges. You may need to fight for your own deposit.
Reseña de Apartments.com
Administrador de la propiedad en The Manhattan on the River Apartments respondió a esta revisión
Thank you for sharing your feedback. We understand that move out charges can be frustrating. Our team reviewed the move-in documentation, and compared it to the apartment’s condition at move-out. The remaining charges, including bathtub resurfacing... and patio blind replacement, were based on documented conditions and the repairs required. We did our best to communicate throughout the process and provide written explanations. We wish you the best moving forward, and if you have any questions, our team is happy to help at (859) 206-2568.