Buckingham Apartments

You can tell the people they hire to run this place have no real experience. They do not enforce any rules and the rules they do try to enforce are made up and not even in the lease agreements. COMMUNICATION IS TERRIBLE! They will pick up the phone but if you are calling about something needing worked on, you will never hear back from these people. I have had the same reoccurring issues in my place for months. They do quick fixes, if they even fix it at all, and then say there's nothing else... that can be done. I waited over a month just to have a simple fix completed. They never reach out about updates so you have to constantly check in. I could go on and on. This place is just a joke. DON'T WASTE YOUR TIME OR MONEY. Lee mas

I rented a single bedroom apartment, was not giving a chance to see before move in day.. when I moved in I noticed the floor was sinking so I called, took pictures of everything. It was more then a month when they fixed it somewhat. Not long after I felt ( different spot) the floor was stinking, I called again but was told it would be awhile before they could get to it. Not long after that it spread and was very bad, which I called again. I was offered to move at that point. So I asked to be... moved to a two bedroom which they agreed and I paid the difference, they asked me to sign a new contract, I did and paid the difference. Well after they ripped all the sidewalks out and made such a mess ( which I allowed patients) messed up door jams allowing mice to now run in and out along with other insects, my request to fix went unheard. When they did come in to fix, it wasn’t done right cause they fired the manager and the maintenance man one day out of the blue so they didn’t have anyone to fix it. Needless to say, when I moved out ( cleaned better then when I moved in) pictures to prove it, they have not returned my deposit. Called a month later, was told they would call back and has not as of yet. One more chance and I’ll be pressing charges! Problem is, they think people won’t go the extra mile, but I will travel back to KY to get my money back! Lee mas

In the year and a half I have lived in this townhouse, management has changed hands 3 times. When we moved in, there were fleas. The manager denied it and refused to treat until we bothered her about it enough times and paid for some treatment of our own. The shower is rusty. The blinds are brittle and break if you touch them and then you get charged to replace them. The dishwasher has never worked. The downstairs toilet has overflowed six times due to poor plumbing. Concrete contractors damaged... our back door so there was a large gap at the bottom of the door where bugs were coming in. We were told to block it with a towel and it would be replaced in 3 weeks. It finally got repaired after 5 months and multiple phone calls. Our allergies have been terrible since moving here. We suspected mold in the ducts, but the office said they don't do anything about that. We purchased our own mold test which showed there was indeed mold. When we sent the results to the new manager, he finally sent someone to clean our ducts, but never checked back if the mold was gone or checked the rest of the townhouse. Now under the newest manager I came home to two men putting new siding on the outside of the townhouse. I was not notified this would be happening. When I went into my upstairs bedroom, the walls were cracked in several places, a nail had pierced all the way through, and the bottom of the window frame had completely fallen off, revealing mold underneath and leaving debris all over my floor and belongings. I called the office immediately. 24 hours later they have yet to even look at it. There is a large gap under my bedroom window open to the outdoors. Yet they are trying to raise the rent on this place. Lee mas

Don’t rent from them!!! They don’t give you notice when their maintenance people walk into your apartment whenever they please. They might knock once but then they walk straight in. Also they changed the lock to our place before we left so we couldn’t lock our door from the inside or outside. They did that without letting us know. They will also go in your place when your not home. They promise to help you out when you first get the place then completely throw that out when you acturally need... help. Lee mas

The location for etown is great, close to everything. Price is much lower than other places that are smaller. Apartments aren't new, by any means, but it was freshly painted and clean when I moved in. When I have had to call for maintenance, they have always come the same day and fixed the problem.