Brook Run Apartment Complex

This was one of the most unprofessional apartment application experiences I have encountered.

After submitting an application and paying the required fee, I made multiple documented attempts to obtain basic information regarding availability. Emails went unanswered, and a phone call to the office resulted in no assistance or follow-up.

This level of administrative failure occurred before any lease was signed, which raises serious concerns about how issues are handled once a tenant is locked... into a contract. Communication and responsiveness are fundamental in property management; the absence of both is not a minor issue—it is a red flag.

The lack of response directly interfered with time-sensitive housing arrangements tied to employment. Faced with continued silence, I chose to cancel my application and forfeit the fee rather than proceed with an operation that demonstrated no accountability, urgency, or basic professionalism.

Prospective renters should be aware that if communication matters to you, this property may not meet even minimal administrative standards.
Lee mas

My family has lived here for 2 years now and we have had a great experience so far. A specific incident that happened was our AC unit died this past month during a 100 degree heat wave, I’m currently pregnant and have a 6 year old so it was important we get this fixed quickly. When I tell you the office and maintenance staff had it handled they did. Within 24 hours I had a new unit installed and running. The office and maintenance staff are friendly, timely, and efficient.

Need a place for negative stars. The fine folks do not care if you have a problem. They won't answer email, they won't pick up the phone. They won't answer the office door during posted "open" hours. I have found that they are falsely billing water and gas bills to residents. I read my water meter and used 20 gallons of water in a month and got charged for 1500 gallons of water. They said my meter is not working, so they estimated it. I had many issues including water and fire damage and... those issues were not addressed. There are many problems and issues I could go on and on. This has got to be the worst apartment complex I've ever had the pleasure to deal with. I have now moved out and can't get them to return my emails regarding my move out inspection and my security deposit. Beware!! Lee mas

I had both e-mailed, and left two voicemails wanting additional information about the property and no one ever reached out to me. The community looks nice, but the management doesn't seem to care about possible new residents. Hopefully they treat their tenants a little more promptly than they did me.

I have been living at Brook Run for a little over a year and I really like it. The apartments are maintained really well. My 2 bedroom apartment was updated before I moved in with new carpet, appliances, kitchen counters and refinished cabinets. It is just enough room for me and my 2 boys. We have washer/dryer hookup but the laundry facility is really nice as well. I live on the third floor and it's been very quiet and all of my neighbors have been nice, so far. The location is very convenient... to everything. The schools are great and that was my main reason for choosing to live in these specific apartments, as well as the affordable rent. We enjoyed the pool last summer and it was never over crowded.

I have only had one issue, it was with the air conditioner, last year, and they came out to fix it right away. Lee mas