Paddock at Eastpoint

everyone was so sweet & accommodating & i absolutely loved it here!!!

I never give one star reviews because sometimes people have bad days and things are just not going right. However for the past three years the Connor Group has been atrocious! In January of 2023 I had a check returned because the money I had moved into my checking account didn't get there on time. Completely my fault. A block was put on there and I was removed from Autopay. At the time Kim, the property manager, was willing to take it off and let me try Autopay again. I declined. I have been... paying with money orders ever since which have cost a dollar a piece. It helps me plan accordingly. Last month one of the leasing agents said the office wouldn't take my money orders anymore and that she was only taking them as a courtesy. I said that is going to be a problem because I cant put my account on Autopay and the platform charges a two percent fee for debit and credit cards($40). Also there is nothing in my lease that says you cant take them. The agent said let me talk to Kim and we will see what we can do. Weeks went by no answer. I then noticed that there was a late fee for Resident billing for the month of December. I called and I'm like I cant be late because I have receipts from where you guys take my money orders. The agent is like, "You are right but we will have to talk to Kim to fix it." Kim still doesn't call. I keep calling and they are like we promise we'll let you talk to her as soon as we can. When I was renewing my lease Kim wouldn't stop calling. Today I call, someone hangs up and then I call again and Kim picks up. First tings first she wanted to argue with me about her time is of the essence and she cant be available at my beck and call. This was the most important piece of the entire conversation with her. How dare I think she was avoiding my calls...which she was!! Kim says she will follow up about the late fee credit and hopes that it will be fixed before the first of next month and finally she says she has no solutions about me paying the rent. I just need to pay the two percent platform fee. It would be one thing if Kim had empathy and made me feel appreciated as a tenant while discussing these things but it is apparent she has no customer service skills. The only time she wants to deal with people is when she wants renewals. I am a used car salesman and The Connor Group is more pushy then I could ever be and I'm good at my job! I have eight more months left on my lease and I'm done. Lee mas

DO NOT RENT HERE. This place is the definition of “lipstick on a pig”. The outside looks…nice, but the interior is extremely lived in and everything starts to fall apart when you move in. They will also come to your apartment under false pretenses, and surprise you with a renewal lease(with extremely high rent increase) well before your current lease is up, and before you can even consider looking somewhere else if need be. Four and a half months early to be exact. They say it’s a yearly... walk-through but no walk-through is done…and why do you have to come into my apartment for that when you have an office? And when you tell them THE SAME DAY that you’d like to change your mind, they won’t help you. They want people to stay who do not want to stay. I find that extremely weird. I even had an attorney send a letter asking to rescind, which they ignored. Not to mention that you will pay “community electric” and your personal electric. You’ll pay for valet trash and for the one dumpster on the property. You’re forced to have Spectrum included on your rent. Any positive review you read is because they ask you to write a positive review while they are standing next to you during your move-in. I do not need a reply from the owner/manager unless it’s to allow me to withdraw my renewal. Lee mas

This complex has the absolute worst management I have ever seen. They are rude, deceitful and will lie to you without question. Do yourself a favor and rent someewhere else - this place is the worst!

TLDR: MICE, horrible management, you are not taken seriously

Lived here from August 2021-January 2022 and can honestly say it was bad from the start. First issue: we thought we had an apartment, signed all the papers paid all the fees and were approved. A few weeks before move in, no word from management as to when we’d get our keys etc etc so I reached out—it was pretty clear the individual who was assigned to us had clearly forgotten of our existence. They really want you to sign on... promising you the world, and once you do, you’re essentially forgotten. POSITIVES: our apartment was a dream. GORGEOUS apartment, genuinely. Beautiful windows, lovely area. Downsides are the obvious drafts from the windows and doors, the ripped window screens our “individual” told us were “outside the apartment and therefore we were not responsible for them” (???). The brown cabinetry while all the cabinets in the model were white (I’m nitpicking, but I expect transparency when choosing a home). But we stayed because of the excellent price. Kept going down hill from there. Internet was added so the $40 a month we paid for our own internet service changed to $99 for complex provided internet/cable (but we could “go to the office and dispute pricing if we had a better rate”—I was argued with and told there was nothing they could do). Ridiculous extra fees to cover the cost of the trash compactor, valet trash services (that went from every day of the week to 3 days if even), and none of these were disputable. The icing on the cake was after management changed, I emailed and called repeatedly about a mouse issue. After catching three mice, putting in work orders, again calling and emailing, nothing was done. Of course UNTIL MANAGEMENT KNOCKED ON OUR DOOR TO GET US TO RESIGN. Lady acted like she had no idea of this problem. Literally told us “they just want somewhere warm to stay”. It was summer.

Overall, I have never felt so undervalued as an individual. Genuinely, if you have any pride in YOURSELF let alone your home, find somewhere else. I cannot stress that enough. Lee mas