17/6/25
Beautiful Exterior, Disappointing Reality
The Artemis at Arlington Heights looks beautiful from the outside, with sleek, modern buildings and well-styled apartments. Its location—right on the bike path and next to a large park—is a major plus. The community allows larger dogs and offers appealing amenities like a resident lounge and fitness center.
But despite the upscale appearance, the quality and management fall short. The units are finished with basic contractor-grade materials, and my vinyl flooring began peeling within months.... The intercom system has failed multiple times—at one point, management's solution was to leave the front door unlocked, raising serious safety concerns. The elevator has also been unreliable.
There have been persistent issues with trash, and parking is limited—not just for residents, but especially for visitors. The complex is also quite noisy, given its location directly next to a large car lot.
My in-unit washer/dryer didn’t work for months. I was given keys to another apartment to do laundry, and the issue was only resolved when someone was about to move into that unit.
Throughout, the leasing staff have been inconsistent and inflexible, and there appears to be little to no meaningful tenant screening.
While the community advertises weight and breed restrictions for pets, these are not enforced. While I personally love dogs, it’s worth noting for residents who expect those rules to be upheld.
With all these issues, it’s not surprising that many units remain vacant. The Artemis has potential, and I truly hope management takes this feedback seriously. So far, the response has mostly been, “we’re working on it,” while problems continue to pile up. Given the very high rent and fees, I’d hope for a more proactive and flexible approach.
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