Arbor Ridge

Went thru same situation previously report in another review regarding AC. Had to sit in rental office for 4 hours just to get someone to address my AC problem. took 2 weeks to fix and they didnt even want to pay for my hotel. Supposed to be a no smoking establishment but people are smoking in their apartments and it's coming through the ventilation. sent 3 emails and came in person to complain. nothing change. my whole place smells like cigarettes

Pest issues. Rent is extremely high. The inside of the buildings are filthy. Parking is terrible. The leasing staff when I first moved in 2 years ago were so nice and helpful always. When they switched over management the new staff never answers the phone and are rude. Almost everything in the unit broke at some point. AC broke multiple times and was told the units are “old” and “won’t get replaced until they can’t repair it anymore”. I went without air for almost two weeks and was given a BOX... FAN when calling emergency maintenance to cool my entire apartment before they replaced it with a new system. Worst living experience. Lee mas

Arbor ridge has been extremely thoughtful and attentive to our needs. The maintenance team is fabulous, handling any problem very promptly and kindly. They are real wizards. And the staff is very human, nice, understanding and compassionate. We love the Arbor Ridge apartment. They are really spacious on the inside and have nice Swimming pool . Arbor Ridge really maintains everything inside and out to keep it looking pretty and clean. Whenever we've had any issues they've been more than willing... to discuss them and to find a good solution, which is rare in other community. They are also GREAT about allowing pets. I would highly recommend renting from Arbor Ridge and I can assure you, I am a real resident here. Lee mas

The apartment is decent but the price is a little high with no utilities included. The walls are somewhat thin. You can’t hear everything but if you have children living above you or people who like loud music good luck.

Our BGE bill is outrageous for a low ceiling two bedroom in the summer time. Called both the apartment and BGE nothing was done and then the AC coincidentally broke in September. Was told we had to wait till next year for it to be fixed. When we first moved in (in the middle... of July )the AC didn’t work at all! The first maintenance man did not fix anything. Had to call again and they realized the apartment wasn’t getting air at all they had to reroute it. Even with that fix one of the bedrooms would still be 10 degrees hotter than the rest of the apartment. Complained about that and was told to just close other vents if that didn’t work nothing else they could do because “the system is old”

The location is great and the neighborhood is quite. I can walk my dog safely. Efficient in removing snow and they clean the hallways frequently.

The pool and gym are veryy small considering the rent rate. However I love the lockers for packages gives me piece of mind. Lee mas

I’ve lived at The Point for a year, and just renewed my lease. I truly love this neighborhood, and the leasing staff is top notch. Kallen, India, and Rafell are all very professional, kind, and super helpful. I can’t compliment and thank them enough for helping me feel so comfortable, particularly since this was my first time living alone. I feel safe here, and actually know my neighbors. Feels like home for sure.