Painters Mill Apartments

I toured on 8/14, approved for a place on 8/15. The leasing office’s lack of communication and follow-up is horrible! I’ve sent two detailed emails (one was sent two minutes after they sent me a reminder email to sign my lease), and I've called four to five times to request that Terrell provide a time for the FaceTime meeting he suggested, so I could view it until I was approved. Again, this was HIS IDEA. All my calls get routed to an off-site call center that sends emails to the leasing office.... The ONLY time I received a call back was after I escalated my frustration to a manager.

During my initial tour, I overheard a conversation about another person’s application being canceled. I bet lack of communication was part of the issue. If this is how they treat applicants, I can only imagine how residents are treated. Hard pass on this place. Not worth the headache. Lee mas

My mom had lived at Painters Mill since 2014 when management was good and had done a great job in keeping the apartment clean and safe. Now with the most recent management, so much poor activity has been condoned. For example, we've experienced trash overfilling the dumpsters. There have been reported instances of tires being stolen, residents smoking upstairs and other suspicious activity. The last straw was the management company sending an eviction notice and a significant invoice summons to... her the DAY after Christmas for a microwave shorting fire incident that caused MINOR damages. The fire was put out promptly and no damages were made other than the microwave itself. Yet, in what world do you get kicked out for putting out a fire for a malfunctioning microwave?? The management told my mom not only to move out but to not even speak to them WHILE paying them rent for the entire month. It's just insane.

Unfortunately, my mom had to move out of Painters Mill. However, her renter's insurance company saw the evidence that the microwave damages were much less than the Painters Mill apartments portrayed and called their bluff. So in summary, Painters Mill management tried to be greedy and cut corners and as a result, lost a good tenant while trying to increase rent for new tenants. Consider NOT renting from Painters Mill Apartments under the new management.

1/25 Update: My mom has since moved out before the January deadline Painters Mill requested and now they're trying to charge her rent for January, February, along with utilities bills for previous months that she's paid in her rent! So not only will she not get her deposit, she's now getting charged for two months rent AFTER she's moved out. All this during a pandemic! The management's response may say this situation is atypical, their handling is well below standard customer service to say the least.

The management at this complex has no soul and is only about the bottom line. I would give 0 stars if I could. Lee mas

I have been here for 1 1/2 years and it has been a good experience.As soon as I have any issues ( minor) management comes in and rectifies the problems ASAP.
The Team is hardworking , very courteous and friendly!
The girls at the office Davette,Theresa and Miss Tracey are such friendly and helpful,always ready to listen and assist you in any way possible.I highly recommend this community,its safe and convenient location and very comfortable ~

I've lived in my apartment for three years. The area where I live at is very quite, and my apartment is spacious, however the apartment sits around wild life. With this said, we have been having problems with mice, ants, sink bugs, and spiders. I informed the main office about my problem and they said an exterminator will be out there next month.

Since I moved here all of my worries of when you first move into a new apartment have vanished. There are no bugs, rats, and theft inside or outside of the property. Neighbors all across the board mind there own and watch over the young kids in the community when passing through. No noise of music or loitering even on the weekends. It's pretty simple here, kids play and swim and the adults work or sleep in. Spacious rooms and storage space in your apartment. Appliances are simple and you get... what you get for the amount of rent you pay. Maintenance comes same day to fix your issues no questions ask. Staff and maintenance are very helpful and paying rent is easy online. Hopefully those who read this, I was able to sum up what I could in a nutshell. My time here has been peaceful and would highly recommend living here. I stayed for a year and am relocating only because of my daughter starting school and myself a new job. Lee mas