Canterbury East Apartments

Over the past year and a half this complex and Winchester towers has had major issues that have not been addressed by current management. I

I have lived here almost a year now. My 2 bedroom apartment has cathedral ceilings, a fireplace and is very roomy. There’s lots of natural light. There’s a beautiful well kept pool that is amazing on hot summer days. I’ve made friends with my neighbors. People at the pool are polite and friendly. Management & leasing staff are professional and friendly. It’s nestled away in a quiet neighborhood.

I have lived here for almost a year and the experience has been terrible. My car has been broken into twice, management hardly answers their phone, and good luck getting maintenance to fix anything.

Great place to move to. Office staff is helpful and the community is clean!

Decent place, high ceilings are truly awesome. Place is mostly quiet, depends on your neighbors. Pool was never opened this most recent summer and we saw no discount on rent. Office staff are super nice and kind to you. Maintenance was a royal pain to get anything fixed. When a light socket would work half the time, their maintenance would show up and leave a note saying "not broken" and leave. They promised me three different times to come replace the broken screens from move-in during spring,... they never did. Even something simple like blinds which were broken and stuck in a bedroom, never fixed.

I was very disappointed a couple months after I moved out for a cheaper place because management messed up my account in their system and never canceled my lease payments. I left the place in good condition and at the end of my one year lease. We were on good terms and during my lease I even refereed a couple people to open units.
Its been over 90 days and they still have yet to mail me my deposit check or itemized deduction list. They sent a false debt to collections and now I am being harassed by them. I've triple checked at this point that I have made all 12 months worth of rent payments, and verbally verified that everything was settled when dropping off my keys during move-out. It feels impossible to get a hold of someone who will actually have any answers for me but they're currently "looking into it."

Now I am looking into take them to small claims court for my deposit check back, and have to dispute an invalid debt charge.

I want to reiterate: I left on good terms at the end of my 1Y lease. Nothing more than wear and tear damages (and they're not pursuing any damage money). They made a mistake and their system expected me to continue making rent payments beyond my lease expiry. I have a brick wall to talk to when getting this fixed. Lee mas