The Gables of Troy

After providing the needed documentation I have been wrongly charged fees regarding my apartment. Been in contact with staff for over a month on the same issue but they have not been able to correct this mistake and at points stopped responding to me

The boiler has been on the fritz in our building for over 2 years. i have kids and have been without heat on and off for this time. I was told the boiler was getting replaced last year and it never did as this winter rolled around for 2024-2025 and having the same issues with the heat. They speak to you in a way to tell you things that may make it sound like they care when they are really just parroting what they know to say to keep you from escalating especially when escalating a concern is... valid. I am actually disgusted with this company. They charge you for heat year-round regardless of whether you have it or not. I asked for a reimbursement or deduction from my rent to make up for the heat I have paid for but did not have due to boiler going out and I was told "we truly sympathize with you" however we will not be providing such compensation for your troubles, cold nights and mornings or inconvenience. I think it is also important to note the floors are made out of a plastic material in the kitchen, they break down easy. They are also put into the bathroom and when they get wet, they come up. When you ask them to come fix it, they are going to tell you, "Don't get it wet". The laundry rooms and storage room floors are never cleaned. I have lived here for 6 years and I have never seen them come to clean them; new management even lied to me and told me they have. I am sharing this because you need to be informed in your decision to come to this particular property understanding the exchange of what your rent is going towards and whom it is paying. They do not, absolutely, do not care for or about their tenants. Yes, it is a business, and when you take off the fake consideration and the pretty pool, that is exactly what it feels like in the intention of benefiting Kaftan Communities. I would suggest for anyone that can, go somewhere else, where it feels even remotely possible the person talking to you actually gives a heart and there is not the slightest tone of fraud or closed off heart space. Lee mas

Recently moved in office staff was great, and I love my new apartment.

1. The buildings are old and falling apart. Rarely are they fixed or painted. This isn’t a big deal though, until you factor in:

2. Maintenance is slow and the maintenance staff are openly contemptuous of repair requests.

3. When “preventative” maintenance is preformed, tenants are often warned only a few days in advance. You cannot reschedule and they will give a 48+ hour window of when they will appear. They claim they will change lightbulbs and perform maintenance, but rarely do. Extremely... inconvenient and they don’t really care.

4. The apartment staff will frequently enter your home. This isn’t the that strange (obviously that can happen at other apartment complexes) but usually you are given specifics, can request other days, and are warned weeks in advanced. Gables rarely does this. They have a special key to your apartment and can/will walk right in with little notice. And they will.

5. Even in the parking lot, enormous pot holes will often be left unfilled for years. No joke: Years. And I don’t mean small pot holes, I mean car-damaging holes in the ground. They often fill with water so they are hard to spot some seasons.

6. They have a lot of buildings and a fairly minimal staff. They are extremely heavy-handed with how they operate at their office. A lot of places will charge a fee if your rent is late (understandable) but how many turn off your ability to pay with your debit cards if you’re late? Crazy. You’ll literally have to pay with cash at a grocery store just to to give them money (I’ve only been late once in years, so this is clearly something they do to everybody).

7. Apartment complexes with mismatching locks, incorrect mail keys, incorrect door keys, pet stations not being filled with waste bags, snow not plowed in the winter until it gets really bad, branches falling off trees and damaging cars (the debris is left),

8. Frequent rent raises. Of course, a lot of places do that, but Gables of Troy is particularly bad, especially considering how deficient they are in other areas.

9. More than anything is this: the Gables of Troy and the management company, Kaftan, genuinely do not care about the place. They don’t care about their tenants’ experiences. They’re not interested in giving you a nice place to live and respecting you as an individual. That alone should be a dealbreaker for anyone with self respect.

Save yourself. Stay away. I wish somebody had warned me. Lee mas

Very poor management. Dog poop everywhere. Laundry room mess garbage everywhere. Lights most of the times never work in common entrance. No proper lease renewal notice on time. Very huge fees if going month to month which is never mentioned in their lease or any notice they will serve. You will come to know about that 10 days before your lease expiration!!!! Overall garbage !!