Zen Chaska Apartamentos

Brian Brian is so good at his job, always takes care of any maintenance issue quickly

AC now works great Brian is a great maintenance person. He took care of the problem quickly

Love it! I have waited three years for a different dishwasher. I had one of the original dishwashers so it was pretty old, rusting and at any time you could find a screw or two on the floor. Brian came in to replace it, did a fast efficient job, cleaned up after he was finished and I was back in business within 30 minutes. I couldn’t be happier.

Horrible place to live but cheap You get nothing, you are just a rent check, you do not matter, your safety does not matter, front door has been unlocked for weeks because the security broke and they won’t fix it, roof leaks are common, won’t repair the water softener, if your aging ac goes out they won’t fix it, just excuse after excuse. Don’t forget the annual flooding of the garage, if your in the Lower end you can’t park there and the elevator goes down along with hot water heater

I love it here but… Maybe this is how all apartment complexes are run but I really hope not. Or in the future maybe Zen can be the good example. We just lost another facility leader. I have been here 4 1/2 years and love my apartment, but I think this puts us at about eight new people in that position in the time I’ve been here. Some of them were not meant to be here in the first place, but I am specifically talking about losing Diane. It seems some of the rules that position are archaic and... certainly not how business is being run now. These people when, they are here, are given absolutely no responsibility to make decisions when they are among us 24/7. They certainly have a better understanding of day-to-day life here in the building than the people who come here and walk around a few. times a year. Especially in Diane‘s case because she was able to hit the ground running, easily learned the Zen computer system and made decisions based on facts and seeing a need instead of $ signs. I don’t have an accurate percentage of empty apartments, but I do see people moving out and seldom see people moving in. We will be at a great disadvantage without having Diane here. We also have someone new in maintenance. This is probably the eighth person we’ve had in that position as well. Now, we have Brian. He is very competent, professional, and also personable. If we lose him it will be a deficit for us. I know there have been varied reasons why that position has to keep being filled, but if part of the reason is because of not providing a living wage for the amount of work one person does to take care of all their responsibilities is also sad. How many levels of bureaucracy are there before you get to the building level of management? Basically, at the building level the only responsibility they have 100% of their day is to listen to complaints and figure out a new way to say their requests have been denied because there’s no money. I understand this sounds negative but again, I love my apartment and I have made some good friends here in the last 4 1/2 years but these are questions I struggle with. Can’t some of these questions be looked at in depth to see if there’s a way in 2025 that normal operations and procedures can be looked at? Why can’t we be the example and the exception in apartment living? Lee mas