18/10/25
More Concerned About Money Versus Customer Care
I was in the process of moving to Minnesota from another state and found The Hallon. I paid the hefty $350 application fee (only $50 to submit the application but then $300 to process) as I was confident this would be a great place to live and was added to the waitlist to stay until my moving date was confirmed. I was told my time on the waitlist would expire by the end of October. During this moving time, my 90 year old grandmother’s health had significantly declined and my family and I decided... that it would be best if I moved in to be a part of her caretaking. With it now being October and due to these unforeseen circumstances, I will not be able to live here and my application/spot on the waitlist will expire. As someone who works with people and makes exceptions for reasons like this, I was hoping The Hallon would be compassionate to my situation and refund at least part of the $350 application fee seeing as I have not been holding a spot. It seems the Hallon cares more about pinching pennies versus offering quality customer care as they have denied my request keeping the entire amount. I am now grateful that I will not be living here because if they are treating a possible tenant like this already, I can only imagine how poorly they treat their current tenants.
Reseña de Apartments.com
Administrador de la propiedad en The Hallon respondió a esta revisión
Jessica, I'm truly sorry to hear about your frustration in this experience. The hold on the apartment was 9 days before moving to the waitlist, which exceeds the 5-day hold period, and is why the fee was not returned. Please feel free to reach out... directly if you would like to discuss further. Thank you, Kate - Community Manager - thehallonmgr@livetrilogy.com














