27/8/25
Not sure what everyone else is seeing,
My friend and I shared a two bedroom, two bath. Everything was great/tolerable, until we sent in our notice to move.
Our AC kept going out in the bedroom - seems like they just 'fix' a broken one and then replace it with that. The toilet was constantly running in one bathroom and the vent went out. Our dryer started a fire - set our smoke detector off - maintenance said it was normal.
2 months before we were supposed to move out, they scheduled people to tour our apartment with a 24 hour... notice each time. My roommate and I work opposite shifts of each other. They WERE NOT accommodating to our schedules tour the end of our lease. I work overnights at a hospital; they would schedule tours while I was trying to sleep. We also felt uncomfortable with STRANGERS touring our home that we lived in (we voiced our concerns). They said they needed to be able to rent the unit out right away - 2 months before we move out. I don't think anyone signed until our last day. It was insanity. Management became very rude. When we went to turn in our keys - the lady didn't even know we were moving out.
I don't recommend living here unless you're going to stay forever, they'll make it hell if you want to leave.
Reseña de Apartments.com
Administrador de la propiedad en Lexington Heights respondió a esta revisión
We appreciate you taking the time to share your feedback, Cindy. We’re sorry we did not provide the smooth move-out experience you deserved at Lexington Heights, and are glad to know your experience was great until then.
While we do show occupied... apartments after residents provide notice—something outlined in the lease agreement—we understand that this can still feel disruptive, especially with opposite work schedules and overnight shifts. We apologize that our communication and coordination did not ease that burden for you. We also regret to hear about the maintenance frustrations you experienced, as this is not the standard of service we aim to provide.
Our Community Manager was very disappointed to learn about your experience and will be contacting you to discuss your concerns directly. Your feedback is valuable to us, and we would like the opportunity to learn more so we can improve future experiences.
Thank you for your residency at Lexington Heights, and we wish you the very best moving forward.
