25/4/25
WARNING to anyone considering this spot: If I knew this before, I wouldn't have signed a lease here.
At first, I had a very pleasant experience with the front office. Since I was signing a lease in October (out of their leasing season which is April-September, I was limited to two lease options: a 9-month lease or an 18-month lease. I thought the 18-month lease made the most sense, but because I was unsure if I would stay for a full 18 months, I asked what the options were if I wanted to terminate the lease early. I was told the only things I would have to do would be: 1. give 30 days notice... and 2. pay the buyout fee. Fast forward one year later, my husband and I had bought a house and reached out to the office to put in our 30 days notice. I was told by the front desk that wasn't an option, because they only allow 2 buyouts per month. She let me know they already had 2 buyouts for October, November, December and January, which meant the earliest I could buy out of my lease was February. Since my lease ended in April, it would have cost me more to buy out of the lease in Feb than if I just paid through the rest of the lease. They were not flexible on this at all, regardless of the fact that it was never mentioned to us or listed in the lease. When I asked where it was written in the lease I was told "It's not in there, but that's how we've always done things". This conversation coming from the same person who I spoke to initially when signing the lease and asked about the termination steps. If there is 1% of you that thinks they might need to terminate your lease early, find a different spot.
Reseña de Apartments.com
Administrador de la propiedad en Kelly Greens Apartments respondió a esta revisión
Thank you for taking the time to share your experience. We're truly sorry to hear that your move-out process didn’t go as smoothly as your initial leasing experience, and we understand how frustrating that must have been—especially during such an... exciting time like buying a home.
We always strive to be as transparent as possible, and we regret any confusion surrounding our early lease termination policy. While we do our best to explain the lease terms thoroughly at move-in, we understand how critical clarity is when residents are making major life decisions. To clarify, our lease agreement does state that early terminations are subject to management discretion, which allows us to balance the operational needs of the community while trying to accommodate as many requests as possible.
We recognize that the buyout limit per month may not have been clearly communicated in advance, and we’re truly sorry for any inconvenience that caused. Your feedback has been shared with our team so we can continue improving how we communicate policies and set expectations.
We appreciate you choosing to live here, and we sincerely wish you and your husband the very best in your new home. If there's anything you'd like to discuss further, we’d be happy to connect directly.