The Palms Apartamentos

The management and maintenance teams deserve a special shout-out. They’re responsive, professional, and genuinely care about the residents’ comfort. Any issue I’ve had was addressed promptly and courteously.

The location of The Palms is also a huge plus—close to shopping, dining, and easy freeway access, yet tucked away enough to feel quiet and secure.

Overall, I highly recommend The Palms to anyone looking for a high-quality, comfortable, and well-run place to call home.

Me and my husband stayed at this property for two years before we found us a house and we had no problems!! The apartment is very spacious and affordable!! We also loved the new property Manager who has turned this property around!! All the staff is very polite and professional! We highly recommend!

Oct 2022, just moved out. I moved in the later part of Aug 2021, it was raining and the parking lot had flooded (I have pictures). I had to wave thru 12 inches of water to get to the apartment. Would have rented somewhere else, but at the time I didn't have a choice. Most of the kitchen cabinets are about to fall off the walls and are dirty and the entire unit need to be renovated.

Starting the first night of Sept 2021 the gun shots started and every night for the entire month there was gun... shots (not lying). I tried to see who was firing the gun, but was never able to spot anyone. I own three guns myself, so the gun shots didn't scare me. I didn't call the police because I didn't know who to report. The sad part is, there are policemen living in the complex, so if I heard the shots, other tenants had to hear as well. The shots stopped the last night of Sept 2021.

The very first day in the unit, I discovered that the refrigerator wasn't cooling. The internal temperature was 75 degs F/24 degs C. I was in the unit for two months without anywhere to keep food and water cold. I had to write a letter threatening to hire a lawyer which resulted in the refrigerator being replaced with one that was beaten up, but it did keep my food cold.

I decided to connect my washer, but one of the previous tenants couldn't disconnect the hot water line from the faucet and decided to cut it, which resulted in the next tenant not being able to use the connection. I had the same situation in my house, but a better solution is to disconnect the water line from the rear of the washer instead, which will allow the next person to use the connection. In both solutions a new water line had to be purchased. I was able to use the cold water connection, but it was later discovered that the water valve was leaking. When the maintenance man came over to replace my refrigerator, he was supposed to replace the hot and cold water valves in the laundry room, but decided to lie and told me he couldn't find the water shut off valve for the building. Just so happen the shut off valve is next to the side walk at the front of the building with word WATER clearly on it.

On my lease, I was charged $5.00 monthly for pest control, but the exterminator first came to spray my unit in May 2022. Most complexes have the units treated every three months. The roached are so bad that I had several to jump into the refrigerator when I open the door and even found a dead frozen one in the freezer. Lee mas

I paid the admin and application fee which is 150 but got news I got approved for on base housing. I asked for the refund of the admin fee and they would not simply give me a refund they wanted my papers for the approval in order to refund me. Do not apply if they can not be kind enough to refund 100 dollars of MY money then they are likely to screw you over in other ways.

I was trying to be nice and allow the property manager the time that I've lived here to handle a situation, but to my knowledge no one has done anything. I live next to the noisiest neighbor who constantly blares his music. I've called the office multiple times to get them to make it stop. I've gone to the neighbor myself to try to get him to stop (multiple times)...he acts like he will, but then he just keeps blaring it. I've then resorted to calling the courtesy officer to see if they could... come say something and no one even answered. The past three months have been awful. I have never lived next to such an inconsiderate person. Feels like I live in the middle of a night club.
Bottom line: Don't move into apartment 6I when it becomes available again. This is awful, but I think I've just accepted that this is just how it's going to be, I guess? Lee mas