Crosstown at Chapel Hill

I lived here for 2.5 years. While my experience was mixed, the real problem began after I moved out. I properly notified management of my move-out date (September 23, 2025), paid full rent through that date, returned my keys early on September 15, and paid my final utilities.

Despite this, they claimed I did not give notice, kept almost my entire security deposit by charging rent through September 30, and returned only $37 after more than three months. Even after I provided written proof and... showed that utilities were already paid, they deducted those charges again—so I paid twice -_-.

From September 2025 to January 2026, I am still waiting for the remaining balance. Emails go unanswered, and phone calls lead only to excuses about “higher management.” Other reviews suggest this is a pattern.

This is extremely unprofessional. If you expect your security deposit back, avoid this place. Lee mas

I would not recommend anyone move here! This is a very frustrating place to live, primarily due to poor management. I had a frustrating process getting added onto the lease to replace an old tenant, with management not being clear about the process of what needed to be done to add me on. Once I was finally added onto the lease, I had management claiming that I hadn’t signed a lease renewal and threatening being moved to a monthly rate, despite being told I had signed all the proper paperwork for... the lease cycle.

After moving in I was met with a leaky living room window that leaked water all over our floor whenever it rained — which was especially frustrating since I moved during a storm-heavy summer. Despite this being reported when the original lessee moved in over a year before me, after reporting it again it took over 3 months for them to finally fix the issue. When we had a bathtub faucet that wouldn’t shut off, it took them almost two hours to get it resolved under an emergency maintenance request. I had a leaky faucet that took weeks for them to finally resolve.

Finally, the reason I am writing this review now is because their online payment system was shut off with no warning and we now have to bring money orders to the leasing office. Mind you, we had to find this out ourselves by going to the leasing office; they did not send out any communication to tenants. Having to go to the leasing office is a common theme, since management rarely (if ever) answers the phones and are incredibly slow over email (it takes hours or days to get a response). To have only lived here for less than six months, it seems like I’ve needed to go to the leasing office for one thing or another every few weeks, which is especially difficult having to take time away from work to go deal with them. I truly cannot wait for my lease to end, because living here has been a ridiculously frustrating experience. Lee mas

Resident for 5 years and had planned on staying longer until this new company took over. The maintenance is nonresponsive, and it takes WEEKS, and daily phone calls to the office, to complete anything. My refrigerator was out for 3 days before they gave me a replacement from a recently opened apartment.

There has been no communication from the office about the change in management or policies and the females in the office are rude and act inconvenienced when called.

The office is no longer... accepting packages which is not only inconvenient but a liability for residents as now all packages are left at the door. USPS does not deliver to our apartments any longer. You must pick up all packages and their hub.
Lee mas

I love living at Crosstown at Chapel Hill. It is a great location, the apartments are lovely, the staff is very nice, the pool is wonderful, the premises are well kept and beautiful, the residents are friendly, dogs are plentiful and a leash law is enforced, and maintenance concerns are addressed promptly….a nice place to live.

This is a great place to live. The staff is very friendly, including maintenance staff. The apartments are designed nicely and comfortable. It is a great location for stores, schools, etc. There is plenty of room to walk your dogs!