Ello House

The overall experience living here has been superb. I really love the active interaction with the staff and the recognition of each resident which makes it feels just like home.

Staff is always friendly and helpful, very impressed with the maintenance of all areas of the building.

I would just like to thank you all for your time and solving any solutions that I’ve had. I really enjoy living here, and to be able to comfortably interacting with all of you. The professionalism of all the staff has been one of my greatest aspects of living at Ello House!

Really happy with how the building is maintained and how quickly issues and questions are addressed!

Better communication and quicker responses to fix issues. We have had multiple issues that could have been quick fixes over the past few months as we have demonstrated persistence, kindness, and patience throughout the process and we would have certainly resigned our lease with Ello House. However, after both situations outlined below were handled, we will be moving out immediately and not returning. We have had hundreds of tiny pests in our apartment that cannot be removed, however it took us... multiple months to get a true answer on whether the pests would ever be able to be removed. On top of this, we have a neighbor who smokes cigarettes in their apartment every day and we have brought this to management’s attention multiple times in the past months as it makes our whole apartment smell of cigarette smoke and nothing has been done to actually solve the issue. Instead, we have been continuously told that staff, maintenance, nor management can tell the individual to stop smoking although they believe they know exactly who the individual is. As this is a clear lease violation, it leaves us questioning how no one has the authority to tell them to stop smoking IN their apartment. As such, we are moving out immediately and will never be back. Lee mas