Loft One35

If I could give zero stars, I would. This apartment complex is completely unresponsive and unprofessional. Phone calls and emails go unanswered for weeks at a time. Per my lease agreement, sublets are allowed, but the office refuses to send out applications to prospective tenants. I have had three different people try to apply, but none of them ever received the required paperwork, forcing them to find other housing. Because of this negligence, I’m now stuck paying two leases.

What’s worse is... that no one in the office will return calls or discuss the situation—there’s absolutely no communication or accountability. Renting here has been extremely frustrating, and I would strongly caution anyone considering this property to look elsewhere. Lee mas

The location of the building is hard to beat, but the front office has added a new fee every 2-3 months since taking over last year. Lived here through several management companies, but the newest one has added almost $100 in monthly fees without changing anything about the complex. I now pay a $40 amenity fee and a $20 package service fee and most recently they’ve added $50 in parking on top of the usual fees that already existed (trash, pest…). The amenities are completely average and just... like every other older complex, just a gym, a pool, and a courtyard that no one uses, and the package system is honestly just a cop out so the front office doesn’t have to deal with packages yet you have to pay $20 a month for it. Most apartments in Charlotte do have over $100 in added fees for month, but a lot offer internet and cable included in those fees while I have to pay for that in addition to my monthly fees. New management has just made it scammy with all the decisions being made while nothing has improved the building. The garage doors are constantly left open, there was a homeless man living in one of the stairwells for several months this summer, and I can hear every move my upstairs neighbor makes. Lee mas

The new management, Styl, that has taken over managing Loft One35 is highly incompetent when it comes to the actual signed contracts and since taking over has added approximated $150 in monthly fees to base rent. The representatives that Styl has brought in continually make verbal assurances, such as both garage doors will be repaired in 3 weeks, mind you the garage doors have been left wide open for the last 4 months allowing non-residents to park inside which is a very concerning security... breach. Further, management's incompetent comes to light when asking multiple question about building changes as they do not have straightforward answers and have said "this is they way we are handling it now, if you don't agree you can find another place to live." Lee mas

For the price you are paying, you are better off getting an apartment in the same area for the same price. Garbage is over flowing, glass on the street and in the grass by the dumpsters, and now BOTH sets of parking garage doors are broken. Leaving no building security. Management does not seem to care at all.

Unfortunately, the management company really has so work to do. The garage doors are constantly broken, trash room is overflowing, elevators out of order, and doors left open. Sadly, this has led to homeless people sleeping in the stairwells. Management is aware and has done nothing to address these issues, and sadly takes 3+ emails to respond.