3/2/18
Be careful!
I lived here for 6 months and could not get out fast enough! The trash compactor was out at least once a month, the water was out twice(for two days then three) and the neighborhood kids broke into cars twice(no exaggeration). The outsides look great, and I was given a new apartment which was very lovely, but the inconveniences were awful. I requested the shortest lease possible (I was buying a house) and though I told them frequently when asked that no, I did not want to extend, they charged... me extra (over $600) for not letting them know I was leaving in writing. They also charged me an extra $19 for Duke energy after Duke Energy said I had already paid in full (still not given an explanation). I did not receive my deposit back in full even though I left the apartment better than I got it (had photos to prove it). The parent company said they were going to look into it but never got back to me. The place looks very nice and the staff was very nice and professional, but they (the company) did all they could to get more money out of me. I paid every bit on time so that I would not be in the wrong, and went through the proper channels with my proof, but no answers. They don't even return calls.
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Administrador de la propiedad en Marquis Carmel Valley respondió a esta revisión
Your feedback is important to us as it helps us to better understand where we fell short in meeting your expectations. First, we would like to apologize for your experience and would like the opportunity to improve upon them. Based on your review, I... would like to invite you to speak with the Community Director, to address the additional concerns. We would love to be able to provide insight and bring resolution to your concerns. We are looking forward to redefining your experience.
