The Landon Apartments

This is the worst property I have ever stayed. They talk a great game up until you sign and move in. I experienced a roach invested building and did not go a day with killing several bugs with no assistance from the management. At one point the exterminators stopped coming well after this but everyone on property was still being charged an extermination fee.

My apartment had leaks and poorly renovated walls, windows, and base boards that I would literally see bugs crawl in through form outside.... Every time it rained, I had to get towels and buckets ready to catch water. Management openly lies to your face about getting things done and when you circle back, they act like you never told them. If you input a maintenance request in the system to at least use as proof that you have notified them, they will always say well the system has been having problems or its down.

I was told the same lie several times because they forgot they lied to me already. It became comical. They never answer the phone or call back. Leasing agents act like they are being bothered when you come to them with a problem. When I expressed an issue to an agent earlier this year his response was "WELL YOUR LEASE IS UP IN A FEW MONTHS YOU DO KNOW YOU DONT HAVE TO RENEW"..... which to me basically means just deal with your issue for a few more months......

The only time I got a little assistance I had to call the corporate office, but it still took forever.

Do not live at this property you will def regret it!
So glad to be done with them! Lee mas

It sad to see the reviews on here, I've lived at this property for 5 years. I am a firm believer that if something is as bad as you claim why would you stay, why do you continue to renew and then complain. Albert Einstein said, " Insanity is doing the same thing over and over again and expecting different results". I know from experience that we all know people that complain about everything because they are not happy with themselves. They want to blame others for their unhappiness and expect... for others to fix all their problems. Sadly, that's not the world we live in.
I have seen a dramatic change in the last year or so in this property. I not only believe but I know for a fact that it is because of the staff. They have been pleasant to my family and I, plus we love the new events they have. They are pretty cool and give us something different to look forward to. We've gotten the items that we requested fixed pretty quickly. I absolutely love the new vibes here. I along with my family would like to thank Yesenia, Francis and the rest of the staff for making us feel at home. Lee mas

I moved here in March and maintenance has to come to my apartment a whopping 25 times literally. 15 of those times were because of my refrigerator. First, the freezer was leaking, then the fridge was freezing my food. I had to throw away so much food. After the 14th time, after begging they gave me another fridge. Guess this one doesn't work either. I went out of town for the weekend and I came back everything in my freezer was hot and thawed out & the refrigerator portion wasn't working at... all. Everything has to be replaced. I am a single mother of a toddler I couldn't even give my child her milk because it was spoiled. The trashcan is always overfilled, the walkways dirty, fire extinguishers are out of date. Lee mas

I moved to this community recently. I had to make have a dozen service requests to fix some issues with the apartment. And then Air conditioner is not working. Maintenance team doesn’t respond and the leasing office team says it’s not an emergency until outside temperature is 85. It’s been a week since I opened the service request. Don’t come here.

A TOTAL NIGHTMARE, and I haven’t lived here two weeks.

-Original move in date, postponed THE DAY BEFORE MOVE IN, for one week.
-New move in date- arrived and staff didn’t know i was moving in, on the date they selected for me, due to the postponement.
- While I was moving in, because I had no choice, the apartment was STILL not ready. Not detail cleaned, bathtubs had just been refinished(horrible smell).
-Detail cleaning was 4 days after my second move in date, and just consisted of floors.... DId not touch counters, drawers, counter tops, patio.
-One bath tub has serious drainage issues. I put in a ticket 5 days ago, having to buy drano daily just to shower.
- Bugs- every day I kill at least one bug. Was told pest control would be out. Never came.
-Was promised a $1k giftcard, due to the move in disaster- still not arrived and no one has any idea when it will arrive.
- have contacted corporate 3 times. No call back. No apology. Talked to regional manager once- he also promised the gift card that hasn’t arrived.
-Staff is friendly, and seems to want to help, but communication seems to lack. Maintainence did respond in a timely manner to two other issues. Lee mas