District at West Market Student Housing

They have really bad customer service, and they are see slow in maintenance while you can see them working for new apartments. The AC was not working in my room in May a, June , they fixed it in July. I thought that other people have the same problem according to what they said but one night it was really hot I came back late and the cold air in other rooms came through the door.

- After five months, I have not received my security deposit. They recorded the wrong address, then sent the deposit there. How do you write down the wrong town for your hometown? It's nonsense. - Room had dirty blinds, leftover ceiling panels, missing furniture, and no lighting when I arrived. -My bed frame had PVC shavings when I arrived. The sink was leaky; the repairs were shoddy, and the plumber didn't even finish cleaning up. - Hot water shut off at one point. - ALL water shut off, at one... point, for a few days. - The kitchen was always filthy, and for some reason, the carpet floor right outside my room was wet at times and would stay that way for weeks at a time. +At least bathrooms had nice, bright lights. +The price to stay was low, no hidden fees. [ If the District is *really* trying, they need to either step up, or give up. 'Doing your best' doesn't cut it; good intentions don't change a miserable experience, nor do they get my $200 back. People have been complaining about this in Apartments.com reviews since 2015, this isn't new. It's a phenomenal location, but a better business deserves the space. ] Lee mas

So I moved in about two months ago now, first let me say the staff are very patient and friendly. My apartment was ready in less than a week (renovations) and the price is great for what it includes. I had one issuey first day, by the time I went to grab boxes and came back it was fixed. My only issue is the game room isn’t open later (staff hours are 9-5). They’re a great community, since I’ve been here they have offered wings, sip and paint events as well as brunch bars. Nestled about three... blocks from elm street it’s a great point of reference between A&T, UNCG, GC. I love my place and I love the price I pay for all that I get with it. It’s JUST WHAT I NEEDED. Lee mas

I have been here for a while, no apartment is perfect, however for the price and amenities, i really dont think you can beat it. Being downtown at this price, and close to almost everything. I will say it was a good strategic choice for me.

The customer service has progressed since I have moved in due to new management, the communication with staff could be better. Phone calls and emails are rarely answered, and the alternation between cooling and boiling can be a long, frustrating process.